Customer Service Representative - Uncapped Commission (Hebburn)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative in Newcastle upon Tyne. This role offers a permanent full-time position with a competitive starting salary and the potential for uncapped commission. You will engage with customers over the phone, helping them enhance their digital experiences while recommending suitable products. The company values flexibility and offers various perks, including online GP access, generous leave policies, and support for career development. Join a supportive team where your skills will thrive and contribute to a rewarding career.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental cover

Qualifications

• Confident communicator with strong relationship-building skills.
• Ability to discuss products and services effectively.

Responsibilities

• Engage with customers to enhance their digital lives.
• Recommend suitable products based on customer needs.

Skills

Customer Service Skills

Negotiation Skills

Communication Skills

Job description

Social network you want to login/join with:

Customer Service Representative - Uncapped Commission (Hebburn), Newcastle-upon-Tyne, Tyne and Wear

Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and building relationships, this role might be for you. Whether you have life experience or are skilled at negotiating, your transferable skills can succeed here. We’ll train you to confidently discuss all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Tyneside or Gosforth.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover.

Join a great team with support and training to build your career. What are you waiting for?