Customer Service Representative - Uncapped Commission (Newcastle upon Tyne)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to join their team in Sunderland. This role offers a competitive starting salary with opportunities for growth and uncapped commission. You will engage with customers, helping them enhance their digital lives by discussing the best products for their needs. Enjoy a supportive work environment that values flexibility and personal development, along with a range of attractive perks including healthcare, family leave, and discounts on products. If you are a confident communicator with a passion for customer service, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer's leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental Insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales is a plus.

Responsibilities

• Engage with customers over the phone to discuss products and services.
• Provide support and solutions to enhance customer experience.

Skills

Communication Skills

Customer Relationship Management

Negotiation Skills

Education

High School Diploma

Relevant Certifications

Job description

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Customer Service Representative - Uncapped Commission (Newcastle upon Tyne), Sunderland, Tyne and Wear

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Client:

EE

Location:

Sunderland, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?