Customer Service Representative (Spanish Speaking - Hybrid)

The LEGO Group; Enfield; Hybrid; USD 44,000 - 51,000; Full time

Job summary

Join The LEGO Group as a Customer Service Representative in Enfield, supporting over 3 million LEGO consumers worldwide. This hybrid role offers full training, focusing on delivering premium customer service. Candidates should have experience in a customer service setting and be fluent in Spanish. Enjoy a competitive salary and great perks, including training and employee discounts.

Benefits

Salary position: $44,300 base

Potential shift differential and retention bonus

6-week training program

Generous employee discount

Qualifications

• Experience in premium customer service and/or inbound sales, preferably in retail.
• Ability to work in a dynamic, fast-paced team environment.
• Comfortable with virtual assessments and remote work.

Responsibilities

• Engage in verbal and written communication in English and Spanish.
• Use technology to assist consumers, utilizing digital knowledge bases and troubleshooting guides.
• Meet performance expectations with post-contact survey results and daily productivity.

Skills

Spanish

Customer service

Multitasking

Attention to detail

Tools

Salesforce

Job description

Social network you want to login/join with:

Customer Service Representative (Spanish Speaking - Hybrid), Enfield

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Client:

The LEGO Group

Location:

Enfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa6249f0631a

Job Views:

47

Posted:

24.06.2025

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Job Description:

Job Description

Join the LEGO Group as a part of the Customer Service team and support over 3 million LEGO consumers from around the world!

We are looking for energized and empathetic people to join the Enfield, CT contact center to serve our customers during our busiest season!

This is a long-term temporary role ending January 31st, 2025.

About the role

This role is for our North American contact center based in Enfield, CT. Successful candidates will be supplied with equipment for hybrid working. You will be required to work in the Enfield, CT office 2-3 days each week. Full training will be provided.

Our Customer Service Team handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries! From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day different and unique!

We are hiring for shifts between 10:00am to 8:15pm EST. Full-time employees work 5 days a week, Monday through Friday.

There are 6-week training programs starting in June. The training hours will be 10:00am to 6:00pm EST, Monday through Friday, but are subject to change.

Core Responsibilities

• Engage in both verbal and written communication in English and Spanish.
• Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.
• Agree not to disclose to others, during employment or thereafter, any secret or confidential knowledge (and sign a confidentiality agreement).
• Provide excellent service to each consumer during high contact volume periods.
• Adhere to the schedule, including breaks, shift start, and shift end times, to meet consumer demand.
• Represent the LEGO Group brand through our unique tone of voice.
• Prioritize and multitask to meet consumers’ expectations.
• Meet performance expectations with post-contact survey results and daily productivity.
• Work on critical days such as Black Friday and Cyber Monday to support our most loyal fans.

Play your part in our team succeeding

Do you have what it takes?

• Enjoy working in a dynamic, fast-paced, team environment.
• Experience in providing premium customer service and/or inbound sales, preferably in retail.
• Confidence to make judgments about what is right for the consumer.
• Attention to detail, ability to multitask and prioritize.
• Comfortable with virtual assessments, access to a secure Wi-Fi network, and a private workspace for remote work.

Join the LEGO Group team!

Here are some of the great perks of working here:

• Salary position: $44,300 base, with potential shift differential and retention bonus.
• A 6-week training program to prepare you for delivering premium service.
• Consistent performance support from your Team Leader.
• An opportunity to shop with our generous employee discount.