Commercial Operations Coordinator

Orica; Stowmarket; On-site; GBP 26,000 - 38,000; Full time

Job summary

Orica is seeking a Commercial Operations Coordinator to support the UK business from our Stowmarket office. You will coordinate customer orders, quotations, shipments and invoicing while liaising with Sales, Production, Finance and Canada to keep processes moving.

The role requires strong organisation, attention to detail and proficient English, with experience using ERP/CRM systems and Microsoft Office. You will contribute to continuous improvements and customer service excellence.

Qualifications

• 3+ years in sales/commercial/operations administration or similar business support role.
• Experience processing customer orders, quotations, invoices, PO, shipping docs and customer records.
• Experience using ERP/CRM systems to manage quotations and orders; Epicor is a plus.
• Strong organisational and time-management skills; able to prioritise a varied workload.
• Professional communication across email, phone and Teams; follow-up on invoices.
• High accuracy and reliability in maintaining business records.

Responsibilities

• Coordinate customer orders from receipt to delivery, including order entry and tracking.
• Support inquiries, quotations and commercial administration with Sales and Business Development.
• Raise and distribute proforma and commercial invoices; maintain records in ERP and filing systems.
• Prepare shipping docs and arrange domestic/international collections with freight providers.
• Liaise with Production, Sales, Finance and Canada to provide updates and keep orders on track.
• Support credit applications, monitor requests and follow up overdue invoices.
• Raise internal purchase orders and stock replenishment requests; manage drop-ship transactions.
• Administer rental and demonstration equipment, including movement tracking and calibration.

Skills

Sales administration

Organised

Time management

Professional communication

Attention to detail

Customer service orientation

English proficiency

Tools

Epicor

Microsoft Excel

Microsoft Outlook

Microsoft Word

CRM system

Job description

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

The Commercial Operations Coordinator provides operational, commercial and administrative support to the UK business, acting as a key link between Sales, Business Development, Production, Customer Support, Logistics and Finance. Based in Stowmarket, this office-based role coordinates customer orders, quotations, shipments, invoicing, purchasing, rental fleet activities and customer documentation from request through to completion.

You will be a trusted point of coordination for customers and colleagues in the UK and Canada, keeping commercial activities moving, resolving issues and providing clear updates. This is a hands-on role for an organised and solutions-focused professional who takes ownership, works confidently at pace and looks for practical ways to improve processes and customer service.

What you will be doing

• Coordinate customer orders from receipt through to delivery, including order entry, progression, changes and open-order tracking.
• Support customer enquiries, quotations, opportunity follow-up and commercial administration in partnership with Business Development and Inside Sales.
• Raise and distribute proforma and commercial invoices, and maintain accurate records in Epicor and company filing systems.
• Prepare shipping and dispatch documentation and arrange domestic and international collections with approved freight providers.
• Liaise with Production, Sales, Finance and colleagues in Canada to provide updates, resolve issues and keep orders on track.
• Support customer credit applications, monitor Finance requests and professionally follow up overdue customer invoices.
• Raise internal purchase orders, stock replenishment requests and drop-ship transactions for customer-specific requirements.
• Administer rental and demonstration equipment, including rental agreements, movement tracking and calibration certification.
• Support customer returns, supplier onboarding, vendor registration and related operational administration.
• Coordinate office supplies, service contracts, contractor visits and required Health and Safety records and inspections.
• Build strong cross-functional relationships and communicate clearly by email, phone and Microsoft Teams.
• Identify inefficiencies, constructively challenge existing practices and implement improvements that enhance accuracy, responsiveness and customer experience.
• Complete all activities in line with company procedures, compliance requirements and safety standards.

What you will bring

• At least 3 years of experience in sales administration, commercial administration, operations administration, customer service administration or a similar business support role.
• Practical experience processing customer orders, quotations, invoices, purchase orders, shipping documents and customer records.
• Experience using an ERP or CRM system to manage quotations, orders and customer information. Epicor experience is advantageous but not essential.
• Strong organisation and time-management skills, with the ability to prioritise a varied workload and respond effectively to changing demands.
• Confident, professional communication skills across email, telephone and Microsoft Teams, including customer invoice follow-up.
• A high level of accuracy, attention to detail and commitment to maintaining reliable business records.
• Sound problem-solving and decision‑making skills, with the confidence to work independently and ask for support when needed.
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
• Excellent written and verbal English.

It would be advantageous to have

• Experience coordinating logistics, freight, import or export documentation, or supply chain administration.
• Exposure to accounts receivable, credit control, customer credit applications or finance administration.
• Experience administering rental assets, demonstration equipment or equipment fleets.
• Experience supporting Health and Safety compliance activities.
• Experience in a manufacturing, engineering, industrial, mining, instrumentation or technical-products environment.

How you shape and influence others

• You demonstrate courage, resilience and flexibility when priorities change.
• You take ownership, work with minimal supervision and drive actions through to completion.
• You communicate clearly, build trusted relationships and are comfortable engaging with customers and colleagues.
• You remain calm and organised under pressure without compromising quality or accuracy.
• You are proactive, commercially aware and focused on practical solutions.
• You are open to feedback and constructively challenge processes when a better way of working is possible.
• You act with integrity and maintain a strong commitment to safety, compliance and customer service.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

A criminal record check will be required if you are offered this position. While we welcome applications from candidates with criminal records, certain convictions may automatically disqualify you due to licensing, security, or safety requirements. We encourage you to review our Recruitment of Ex-Offenders policy available on request, or contact us for a confidential discussion about your circumstances.