Customer Service Representative (Hiring Immediately)

ZipRecruiter; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Kundenservicemitarbeiter, der Kunden bei wichtigen Lebensentscheidungen unterstützt. In dieser Rolle werden Sie Teil eines dynamischen Teams, das sich der Bereitstellung von exzellentem Service widmet. Sie werden umfassend geschult, um Kunden bei Altersvorsorge, Investitionen und persönlichen Anliegen zu helfen. Mit einer starken Fokussierung auf Empathie und Kommunikation bieten Sie Unterstützung in entscheidenden Momenten. Das Unternehmen fördert eine inklusive Kultur und bietet zahlreiche Entwicklungsmöglichkeiten, um Ihre Karriere voranzutreiben.

Benefits

31 Tage Jahresurlaub

Discretionary annual bonus

Betriebliche Altersvorsorge

Wellbeing Programme

Car lease scheme

Cycle to Work scheme

Perks at Work discounts

Qualifications

• Fähigkeit, komplexe Informationen zu vereinfachen.
• Engagement für kontinuierliches Lernen und Wissensaustausch.

Responsibilities

• Bearbeitung von Kundenanfragen zu Lebensversicherungen und Altersvorsorge.
• Unterstützung von Kunden bei der Aktualisierung persönlicher Daten.

Skills

Empathische Kundenbetreuung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Microsoft Office (Word & Excel)

Tools

IT-Anwendungen

Job description

Job Description

Customer Service Representative

Customer Service

Salary: From £23,400

Working hours: Monday-Friday, 8:30am - 6pm

Location: Lynch Wood, Peterborough PE2 6FY

What does the Customer Service Representative role involve?

You'll join a people- and technology-driven business, handling calls from customers regarding their life assurance, savings, investments, or pension plans. Your responsibilities include assisting customers with retirement planning, investment access, updating personal details, or supporting families during bereavements, ensuring a seamless experience during important moments.

Comprehensive training will be provided, so prior financial services experience isn't necessary. Many new colleagues come from customer-facing backgrounds in contact centres, retail, hospitality, or travel industries.

Benefits we offer:

• We are an accredited Real Living Wage employer
• No weekend or evening shifts
• 31 days annual leave (including UK Bank Holidays)
• Discretionary annual bonus
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive policies for life moments (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave, and an Annual volunteering day)
• Wellbeing programmes including health checks, nutritional advice, medical support, employee assistance, and mental, physical, and financial wellbeing support
• Opportunities for personal and career development across various business functions
• Perks at Work discounts
• Car lease scheme and Jaguar Land Rover discounts
• Cycle to Work scheme and interest-free season ticket loans

Our ideal candidates are:

• Passionate about delivering empathetic customer experiences with respect and calmness under pressure
• Excellent listeners with strong communication skills, capable of simplifying complex information
• Problem solvers, flexible, and adaptable to change
• Comfortable using multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Enthusiastic about working within a diverse community and fostering a supportive culture
• Committed to continuous learning and knowledge sharing
• Aligned with our core values: integrity, respect, change leadership, learning, and excellence

About Diligenta

Established in 2005, Diligenta is the UK's largest provider of outsourced administration services for life assurance and pensions. We make a positive impact on millions by handling critical customer calls, supporting them during life's important moments, and delivering exceptional service.

We serve many well-known brands, leveraging innovative technology to benefit over 23 million UK customers—about 1 in 3 people.

We are committed to diversity and inclusion, welcoming applications from all backgrounds and perspectives.

If you require any adjustments during the recruitment process due to health or other reasons, please inform us when applying or contact the recruiter directly so we can support you.

Ready to advance your career? Apply today and join our innovative team!