Customer Service Representative (German Speaking)

JR United Kingdom; Brighton; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company is hiring a Customer Service Representative (CSR) in Brighton. The role involves managing customer inquiries, providing support, and handling accounts. Candidates should be fluent in German and English, with strong communication skills and experience in customer service environments. Join a team committed to excellent customer experience.

Qualifications

• Experience in customer service or sales support environment required.
• Strong communication and problem-solving skills necessary.
• Confident using Microsoft Office and CRM systems.

Responsibilities

• Manage customer enquiries and key accounts, providing excellent support.
• Coordinate internally to meet customer needs and handle complaints.
• Occasionally attend on-site visits for customer engagement.

Skills

Fluency in German

Fluency in English

Communication skills

Problem solving

Microsoft Office

Tools

CRM systems

Salesforce

SAP

Job description

Social network you want to login/join with:

Customer Service Representative (German Speaking), brighton

col-narrow-left

Client:

Location:

brighton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.

Key Responsibilities:

• Handle customer enquiries efficiently and within service level agreements.
• Manage a portfolio of key accounts, building strong relationships through regular contact.
• Provide advice and technical support on product applications.
• Review contracts and process customer orders accurately.
• Generate and follow up on quotations and ensure timely order acknowledgments.
• Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
• Log and track customer complaints in collaboration with the QA team.
• Support customers via phone, email, and online portals.
• Occasionally attend on-site customer visits (UK, Europe, or international).

Requirements:

• Fluent in German and English (written and spoken); additional European languages are a plus.
• Strong communication and problem-solving skills.
• Experience in a customer service or sales support environment.
• Confident working with Microsoft Office and CRM systems (Salesforce preferred).
• SAP experience is a plus.
• Ability to prioritize, multitask, and work collaboratively across teams.
• Passionate about delivering great service and continuously improving.