Customer Service Representative (German Speaking)

JR United Kingdom; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Eastbourne is seeking a Customer Service Representative (CSR) who is fluent in German and English. The successful candidate will manage customer enquiries, provide technical advice, and support key accounts, ensuring excellent service delivery and customer satisfaction. Experience in customer service or sales support is required.

Qualifications

• Fluent in German and English (written and spoken); additional European languages are a plus.
• Experience in a customer service or sales support environment.
• Confident multitasking and working collaboratively across teams.

Responsibilities

• Handle customer enquiries efficiently within service level agreements.
• Manage a portfolio of key accounts and provide technical support.
• Coordinate with internal teams to meet customer needs.

Skills

Communication

Problem Solving

Tools

Microsoft Office

CRM systems (Salesforce preferred)

SAP

Job description

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Customer Service Representative (German Speaking), eastbourne

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Client:

Location:

eastbourne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.

Key Responsibilities:

• Handle customer enquiries efficiently and within service level agreements.
• Manage a portfolio of key accounts, building strong relationships through regular contact.
• Provide advice and technical support on product applications.
• Review contracts and process customer orders accurately.
• Generate and follow up on quotations and ensure timely order acknowledgments.
• Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
• Log and track customer complaints in collaboration with the QA team.
• Support customers via phone, email, and online portals.
• Occasionally attend on-site customer visits (UK, Europe, or international).

Requirements:

• Fluent in German and English (written and spoken); additional European languages are a plus.
• Strong communication and problem-solving skills.
• Experience in a customer service or sales support environment.
• Confident working with Microsoft Office and CRM systems (Salesforce preferred).
• SAP experience is a plus.
• Ability to prioritize, multitask, and work collaboratively across teams.
• Passionate about delivering great service and continuously improving.