Customer Service Representative - 12 Month Contract

Waste Connections of Canada Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Waste Connections of Canada Inc. recrute un représentant du service client pour un contrat de 12 mois à Londres. Dans ce rôle, vous serez responsable de la gestion des demandes des clients, de la résolution de problèmes tout en assurant un service de qualité. Ce poste offre des heures de travail compétitives et diverses options d'avantages pour les employés, faisant de ce rôle une opportunité enrichissante dans une culture d'entreprise valorisant le développement personnel.

Benefits

Programme d'assistance aux employés

Opportunités de bourses pour les enfants

Plan d'achat d'actions pour les employés

Qualifications

• Expérience de 2 ans dans le service client à fort volume.
• Compétences en communication verbale et écrite excellentes.
• Esprit critique et compétences en résolution de problèmes.

Responsibilities

• Gérer les appels entrants et les demandes clients de manière professionnelle.
• Fournir des informations précises sur les services de gestion des déchets.
• Documenter et maintenir des enregistrements précis des interactions clients.

Skills

Verbal communication

Written communication

Critical thinking

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative - 12 Month Contract, London

Client:

Waste Connections of Canada Inc.

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e3289917541b

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Why Choose Us:

We are Waste Connections of Canada, an integrated services company providing solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We pride ourselves on a culture that empowers employees to realize their potential and make a positive impact on their communities and careers daily.

Our priority is to hire professional customer service representatives who care about the safety of our drivers and the service provided to the community.

Responsibilities include:

• Handling incoming customer calls, emails, and inquiries professionally.
• Providing accurate information about waste management services, pricing, and scheduling.
• Addressing customer concerns, resolving issues, and ensuring satisfaction in one call whenever possible.
• Documenting and maintaining accurate records of customer interactions and transactions.
• Collaborating with team members to ensure efficient service delivery.
• Striving to exceed customer expectations and fostering a positive team environment.
• Processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments, researching billing inquiries, and updating customer accounts.
• Assisting with dispatching duties when needed.

Requirements:

• At least 2 years of high-volume customer service experience.
• Experience with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving skills.

What You’ll Get:

• A 12-month contract role located at 4695 Wellington Rd S, London, ON N6E 0A6.
• Working hours: Monday to Friday, 8:30 am to 5:00 pm.
• Competitive wages: $26-28/hour.
• Potential for contract extension based on business needs.
• Perks including Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.