Customer Service Representative (1 year FTC)

Quaker Houghton; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Quaker Houghton seeks a Customer Service Representative to deliver exceptional customer support in a dynamic, international setting. The successful candidate will manage customer communications, coordinate internal processes, and contribute to a collaborative team environment. This fixed-term position offers flexibility and opportunities for professional growth alongside competitive compensation.

Benefits

Hybrid & flexible working schedule

Competitive pay + bonus program

Health insurance

Great pension scheme

Attractive Wellbeing programs

Excellent onboarding and training programs

Qualifications

• Prior experience in a customer service role, ideally in industrial settings.
• Fluency in English, German is a plus.
• Strong interpersonal skills and adaptability.

Responsibilities

• Communicate daily with customers to meet expectations.
• Prepare requests for quotations and manage orders.
• Coordinate with internal departments to ensure alignment.

Skills

Communication

Organizational Skills

Proactive Attitude

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.

What’s in it for you?

• Hybrid & flexible working schedule.
• Competitive pay + bonus program.
• Health insurance.
• Great pension scheme.
• Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
• Excellent onboarding and training programs as part of our QH University platform.
• Join a team of top experts passionate about innovation and a company that nurtures that passion.

What will you do?

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

What are we looking for?

We’re looking for a proactive, detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have:
• A bachelor’s degree or equivalent experience.
• Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.
• Strong interpersonal and organizational skills.
• A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.
• A collaborative approach and a good sense of humor—team spirit is important to us!
• Fluency in English (professional level) is essential; German language skills are a plus.

Contract type:
This is a fixed-term position for 12 months, offering an excellent opportunity to gain experience in a dynamic, international team.

About Us

We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values:Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Are you a QH colleague?

Please contact your TA Partner or HRBP for more information about the role and/or how to apply.

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