Customer Service Representative (1 year FTC)

Quaker Houghton; Manchester; Hybrid; Confidential; Full time

Job summary

Quaker Houghton seeks a Customer Service Representative in Manchester. This role involves ensuring exceptional customer support, managing orders, and coordinating with internal departments. Candidates should have a bachelor's degree and previous experience in customer service, preferably in an industrial context. The company offers a hybrid working schedule, competitive pay, and a strong commitment to employee development.

Benefits

Hybrid & flexible working schedule

Competitive pay + bonus program

Health insurance

Great pension scheme

Wellbeing, CSR, Diversity programs

Excellent onboarding and training

Qualifications

• Prior experience in a customer service role in industrial/manufacturing.
• Fluency in English required; German is a plus.
• Proactive, detail-oriented, with a customer-first mindset.

Responsibilities

• Communicate daily with customers and internal departments.
• Prepare and manage requests for quotations.
• Ensure service compliance with commercial agreements.

Skills

Communication

Organizational

Interpersonal

Education

Bachelor’s degree or equivalent experience

Tools

JD Edwards

Job description

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.

Tasks

What will you do?

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

Requirements

What are we looking for?

We’re looking for a proactive, detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have:

• A bachelor’s degree or equivalent experience.

• Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.

• Strong interpersonal and organizational skills.

• A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.

• A collaborative approach and a good sense of humor—team spirit is important to us!

• Fluency in English (professional level) is essential; German language skills are a plus.

Benefits

What’s in it for you?

• Hybrid & flexible working schedule.
• Competitive pay + bonus program.
• Health insurance.
• Great pension scheme.
• Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
• Excellent onboarding and training programs as part of our QH University platform.
• Join a team of top experts passionate about innovation and a company that nurtures that passion.

About Us

We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.