Customer Service Representative

William Hill; Windsor; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading company in the betting industry, William Hill is seeking a Customer Service Representative for their Windsor location. The role emphasizes excellent customer service, engaging with customers, and supporting shop operations while offering full and part-time opportunities. Benefits include a performance bonus, holiday entitlement, and various perks such as discounts and subsidized travel.

Benefits

28 days holiday plus a paid day off for your birthday

Pension contributions matched up to 4%

Discounts in shops, cinemas, holidays

Discounted Oyster card for London roles

Opportunities for career growth and internal promotion

Qualifications

• Age 18+ (it’s a legal requirement).
• A passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers.

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Windsor

col-narrow-left

Client:

William Hill

Location:

Windsor, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b77a6ef263a9

Job Views:

17

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

• Working hours: Full and part-time hours available
• Compensation: Minimum wage plus quarterly performance bonus
• Holiday entitlement: 28 days plus a paid day off for your birthday
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London roles
• Training and development: Opportunities for career growth and internal promotion