Customer Service Representative

Dynamite Recruitment Solutions Ltd; Waterlooville; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading design and manufacturing company based in Waterlooville seeks a Customer Service Representative. This full-time, permanent position involves managing customer orders and providing excellent support through various channels. The role demands strong communication skills, solid sales experience, and a proactive attitude to ensure customer satisfaction.

Qualifications

• Minimum 3 years’ experience in Sales and Customer Service role.
• Excellent verbal and written communication skills.
• Strong relationship building and problem-solving abilities.

Responsibilities

• Manage orders, credit checks and contract administration.
• Handle quotations, upsell, and follow up on customer requests.
• Be the first point of contact for customer service enquiries via multiple channels.

Skills

Communication

Customer Relationship

Problem Solving

Attention to Detail

Interpersonal Skills

Tools

SAP

CRM tools

MS Office

Job description

Customer Service Representative
£25,000 - £28,000 DOE
Waterlooville
Full Time Permanent

Dynamite Recruitments design and manufacturing client with offices in Waterlooville are looking for a Customer Service Representative with confident communication skills to join their team.

Duties include:

• Management of orders and order entry, credit checks, and contract administration.
• Quotation handling, upselling and subsequent follow ups.
• First point of contact for customer requests, service enquiries and complaints via phone, email and live chat.
• Taking full ownership of the resolutions of customer requests and escalations from beginning to end.
• Liaising with other departments particularly the sales team.

The ideal candidate:

• Minimum 3 years’ experience in Sales and Customer Service role.
• Knowledge of SAP, CRM tools and MS Office.
• Strong customer relationship skills.
• Excellent verbal and written communication skills.
• Good problem-solving, and interpersonal abilities.
• Attention to detail and accuracy.
• Positive, can do attitude

For more info please contact Sophie Quinn – [e-mail]