Customer Service Representative

Robertson Sumner Ltd; Uxbridge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Robertson Sumner Ltd is seeking a Customer Service / Customer Support Advisor to join its busy team in a fast-paced distribution environment. You will respond to customer enquiries by telephone and email, process orders accurately, provide updates on stock, lead times and deliveries, and liaise with sales, warehouse and logistics to ensure customer satisfaction.

The role offers a supportive team, development opportunities and a varied remit focused on delivering excellent service and building

Qualifications

• Experience in customer service, customer support or order processing.
• Strong written and verbal communication skills.
• Customer-focused mindset with ability to handle enquiries professionally.

Responsibilities

• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Process customer orders accurately, ensuring information is recorded correctly.
• Provide updates on order progress, stock availability, deliveries and lead times.
• Investigate and resolve customer queries, complaints and delivery issues, escalating where necessary.
• Liaise with internal departments, including sales, warehouse and logistics teams, to ensure customer expectations are met.
• Maintain accurate customer records and update internal systems accordingly.
• Proactively communicate with customers to keep them informed and minimise potential issues.
• Build and maintain positive working relationships with both new and existing customers.
• Support the wider team in maintaining service standards and identifying opportunities to improve the customer experience.

Skills

Customer service

Order processing

Communication skills

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Customer Service / Customer Support Advisor

Sector: Wholesale Distribution / Electrical & Technology Products

About the Opportunity

We are currently recruiting on behalf of an established UK distribution business seeking a proactive, customer-focused Customer Service / Customer Support Advisor to join its busy team.

This is an excellent opportunity for someone who enjoys building strong customer relationships, resolving queries efficiently and delivering a consistently high standard of service in a fast-paced environment.

The successful candidate will play an important role in ensuring customers receive a smooth, professional and reliable service throughout the order process.

Key Responsibilities

• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Process customer orders accurately, ensuring information is recorded correctly and orders are managed efficiently.
• Provide updates on order progress, stock availability, deliveries and lead times.
• Investigate and resolve customer queries, complaints and delivery issues, escalating where necessary.
• Liaise with internal departments, including sales, warehouse and logistics teams, to ensure customer expectations are met.
• Maintain accurate customer records and update internal systems accordingly.
• Proactively communicate with customers to keep them informed and minimise potential issues.
• Build and maintain positive working relationships with both new and existing customers.
• Support the wider team in maintaining service standards and identifying opportunities to improve the customer experience.

About You

We are looking for someone who is organised, approachable and genuinely passionate about delivering excellent customer service.

You will ideally have:

• Previous experience in a customer service, customer support or order processing role.
• Strong communication skills, both written and verbal.
• A customer-first mindset, with the ability to handle enquiries professionally and confidently.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• A proactive approach to problem-solving and resolving customer issues.
• Good IT skills and confidence using business systems and Microsoft Office.
• The ability to work independently while contributing positively to a wider team.

Experience within distribution, wholesale, logistics or a product-led business would be advantageous, although candidates with transferable customer service experience will also be considered.

What’s on Offer?

• The opportunity to join an established and growing business.
• A supportive team environment.
• Opportunities to develop your skills and progress your career.
• A varied role where customer service and relationship-building are central to the business.