Customer Service Representative

Randstad Delivery; United Kingdom; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading staffing agency is recruiting a Customer Service Representative for a prominent steel manufacturer in the UK. The role entails providing excellent customer service, managing data, and working in a hybrid model. Ideal candidates will possess strong communication skills and experience in an office setting. This is an excellent opportunity for those seeking career progression in a supportive environment.

Benefits

Paid holiday

Restaurant and retail discounts

Opportunity for progression

Qualifications

• Previous experience in an office environment.
• Strong verbal and written communication skills.
• Ability to work on own initiative.

Responsibilities

• Provide customer service via telephone and email.
• Enter data efficiently in the system.
• Manage and coordinate daily department activities.

Skills

IT literacy

Verbal communication skills

Written communication skills

Attention to detail

Initiative

Tools

MS Office

SAP

Job description

Overview

Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?

If this sounds like you then why not apply for our Customer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.

Responsibilities

• Providing a high level of customer service to new and existing customers via telephone and email
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Processing pre calculated orders into the system for distribution
• Managing data and coordinating activities to ensure the smooth operation of the department daily
• Supporting the Urban Business team with administrative tasks relevant to the department
• Signposting customers in the right direction for any invoice queries
• Undertaking follow up enquiries

Essential requirements

• Good IT literacy especially with MS Office
• Previous experience within an office environment
• Strong verbal and written communication skills
• Clear and concise telephone manner
• Ability to work on own initiative
• Great eye for detail
• Previous data/order entry experience (low and high volume)

Desirable requirements

• Driving licence and use of a car
• SAP experience

Benefits

1. Office environment in a beautiful part of the county with modern amenities
2. Nature reserve area for time away from your desk
3. Opportunity for progression into permanent roles
4. Advice and editing on your current CV
5. Dedicated team throughout your journey within the role
6. Paid holiday
7. Exclusive online services including restaurant and retail discounts
8. Chance to receive 300 for referring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)