Customer Service Representative

Insight Employment; Tring; On-site; GBP 17,000 - 22,000; Full time

Job summary

Insight Employment are seeking a Customer Service Representative to work for a client of ours in Tring.

The role involves delivering outstanding customer service primarily by telephone and email, aiming for timely and efficient resolutions in a busy call centre environment. Monday to Friday day hours, at a rate of £14 per hour, with team-based collaboration and strong communication with customers.

Qualifications

• Experience delivering high levels of customer service in a fast paced environment.
• Ability to manage high volume calls and emails with professionalism.

Responsibilities

• Handle customer calls and emails with focus on resolution and satisfaction.
• Understand customer needs and respond using initiative to resolve issues.
• Maintain high standards of communication and present the client's brand positively.
• Work effectively as part of a team in a call centre setting.

Skills

Customer service

Call centre experience

Communication skills

Teamwork

Email & phone support

Job description

Insight Employment are seeking a Customer Service Representative to work for a client of ours in Tring.

The Role:

As a Customer Support Representative, you will provide outstanding levels of service primarily by telephone and via email to all of their valued customers. Striving to deliver satisfactory resolution in a timely and efficient manner.

This role will be working in a call centre environment.

Responsibilities and requirements of the role:

• Be confident in dealing with a high volume of calls and email and balance priority.
• Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
• Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the client's brand.
• Work well in a team.

Shift/Hours:

Monday to Friday day hours

Rate:

£14.00 per hour