Customer Service Representative

MalowRecruits; Birmingham; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Company Pension

Annual Leave

Private Medical Insurance

Life Assurance

Health & Wellbeing

Job summary

MalowRecruits in the United Kingdom is seeking a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Based onsite in Birmingham, this full-time role offers 0-2 years experience and an hourly salary of £18–£21. You will respond to inquiries, process orders, and collaborate with teams to maintain high satisfaction and accurate

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints professionally.
• Process orders, returns, or account updates as needed.
• Maintain accurate records of customer interactions.
• Meet performance goals for response time and satisfaction.
• Escalate complex issues to appropriate teams.

Skills

Communication

Problem solving

Customer service

Multitasking

Empathy

Education

High School Diploma

Job description

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

Customer Service Representative

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: £18-£21/hour

Job Summary

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient, empathetic, and customer-focused
• Ability to remain calm under pressure

Benefits

• Company Pension: Workplace pension scheme with 5% employer matching contributions.
• Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.
• Private Medical Insurance: Comprehensive private healthcare coverage from day one.
• Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
• Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.