Customer Service Representative

Edwards & Pearce; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A niche company in power management seeks a Customer Service Representative for a permanent role in Redditch. This position focuses on high-quality interactions with key customers, handling complaints, and providing comprehensive support. The candidate will need experience in customer service and a background in engineering, with strong interpersonal and problem-solving skills expected.

Benefits

Flexi Bens

25 days holiday

Life Insurance

Pension

Qualifications

• Experience in a customer-facing role.
• Experience in engineering environments, especially regulated sectors.
• Computer literacy.

Responsibilities

• Manage customer relationships and daily interactions.
• Prepare proposals and coordinate joint improvement projects.
• Capture customer performance metrics and optimise customer perception.

Skills

Interpersonal skills

Problem Solving

Continuous Improvement

Resourcefulness

Creativity

Job description

Immediately available permanent role -
This is a fantastic opportunity to join this niche company on a permanent basis. They currently have a rare opportunity for a talented Customer Service Representative to join their small team. This is a low volume/ high quality role , focusing on managing all business interactions with selected Key/Strategic customers.

THE BENEFITS:
Flexi Bens, 25 days holiday, Life Insurance, Pension

THE ROLE:
Managing all aspects of the customer relationship including daily interactions. Customer visits, complaint resolution, etc.
Preparing proposals/quotations
Co-ordinating joint improvement projects
Maintaining knowledge and training others to navigate and manage customer websites
Utilising the customer complaint process for all significant customer concerns and follow up for resolution
Liaising with planning/supply chain teams to ensure optimum use of material/capacity resources
Capturing all customer performance metrics, optimising customer perception, and developing a support plan to meet expectations
Project management
Managing customer plant visits

THE CANDIDATE:
Previous experience working in a customer facing role
Experience working in engineering environment especially highly regulated sectors
Excellent interpersonal skills
Continuous Improvement and Problem Solving mindset
Good judgment, logic, resourcefulness and creativity
Computer literate

THE COMPANY:
Power Management

THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.