Customer Service Representative

Lantern UK; Pudsey; Hybrid; GBP 26,000; Full time

Job summary

A leading customer service provider in the UK seeks a Customer Service Representative in Pudsey to assist customers facing financial difficulties. The role emphasizes empathetic communication and active listening to guide clients in setting up payment plans. Candidates should have prior customer service experience and strong computer skills. The position offers a competitive salary of £25,429.95 plus bonuses, a wealth of benefits, and opportunities to work in a hybrid environment.

Benefits

Life insurance

33 days holiday

Healthcare services

Hybrid working

Up to 8% employer pension contribution

Qualifications

• Previous experience in a customer-focused role.
• Strong verbal communication and active listening skills.
• Good computer skills for using multiple systems.

Responsibilities

• Demonstrate resilience and objection handling.
• Guide customers to set up payment plans.
• Meet quality and performance metrics.

Skills

Customer service orientation

Active listening

Attention to detail

Verbal communication

Job description

Overview

Customer Service Representative - Pudsey, LS28 or Leeds, LS1

Start date 3 November 2025

Salary £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year!)

A wealth of benefits including:

• Retail and wellbeing Perks
• Bonus schemes
• Life insurance
• 33 days holiday (rising to 36 with service)
• Enhanced maternity and paternity pay
• We’re closed on bank holidays
• Healthcare and wellbeing services
• 24/7 access to a GP line
• Dental / optical financial support
• Hybrid working
• Gym discounts
• Up to 8% employer contribution to your pension pot

About the role

Our Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers’ lives.

Requirements / Qualifications

• A passion for helping people – You listen, understand, and find the right solutions.
• A strong emphasis on great customer service – You always strive to provide outstanding support to customers and get the right outcome.
• Good computer skills – you’ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
• An understanding of inbound and outbound calling activities is desirable
• A willingness to learn – you’ll get a lot of support in your early weeks from our dedicated coaching team.
• Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
• Strong verbal communication and active listening skills.
• The ability to keep calm under pressure maintaining a positive attitude
• Previous experience in a customer-focused role.

About Lantern

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.

Interested?

Apply today and be part of Lantern’s exciting growth!

Due to the nature of our business, all offers of employment are subject to Lantern’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.