Customer Service Representative

Axon Moore; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing business in Preston is seeking a Customer Service Representative to join their team. The ideal candidate will have strong communication skills and a proactive attitude towards customer care. This entry-level role offers a supportive environment with opportunities for development based on performance.

Benefits

Flexible employer

Supportive team environment

Opportunities for development

Qualifications

• Experience in any customer-facing role (retail, office-based, call centre, etc.)

Responsibilities

• Communicating with customers via phone, email, and online platforms.
• Helping resolve queries, complaints, or order issues.
• Using internal systems or CRMs to track cases.

Skills

Communication

Problem Solving

Customer Care

Organizational Skills

Job description

Join to apply for the Customer Service Representative role at Axon Moore

Base pay range

Customer Service Executive

Location: Preston

Salary: £25,000 - £30,000

Job Type: Permanent

Recruiter: Axon Moore

Overview:

Axon Moore is working with a growing business to identify experienced and enthusiastic individuals for a Customer Service opportunity. This is a broad role that would suit someone who enjoys helping people, working as part of a team, and being the go-to person for solving problems.

The company is open-minded about background and sector — the key is having the right attitude, strong communication skills, and a proactive approach to customer care.

Key Responsibilities Include:

• Communicating with customers via phone, email, and online platforms
• Helping resolve queries, complaints, or order issues in a friendly and professional manner
• Using internal systems or CRMs to track cases and follow up with customers
• Working with internal teams (e.g., sales, logistics, or admin) to support customer satisfaction
• Supporting general office or operational tasks as needed

What We're Looking For:

• Strong communication skills - written and verbal
• Friendly, proactive, and approachable attitude
• Comfortable handling customer queries with professionalism and care
• Organised, detail-oriented, and adaptable
• Experience in any customer-facing role (retail, office-based, call centre, etc.)

What's on Offer:

Salary: £25,000 - £30,000 depending on experience

Flexible employer with a supportive team environment

Opportunities for development based on interest and performance

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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