Customer Service Representative

Institute of Communication; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the technology sector is seeking a Customer Service Representative to provide exceptional service in a dynamic environment. The role involves managing customer queries and ensuring compliance with policies. Ideal for proactive individuals with supply chain experience.

Qualifications

• Experience in supply chain customer service.
• Proficiency in using customer service software.

Responsibilities

• Responding to customer queries via phone, email, chat, and post.
• Handling disputes and complaints professionally.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Service Now

Job description

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Our client, a leading player in the technology sector, is currently seeking a Customer Service Representative to join their team on a contract basis. This role focuses on supply chain customer service within a dynamic and fast-paced environment.

Key Responsibilities

• Responding to customer queries via phone, email, chat, and post
• Providing customers with information relating to the programme
• Delivering excellent customer service consistently
• Raising tickets in Service Now and redirecting them to the correct resolving areas
• Handling disputes and complaints professionally and efficiently, ensuring prompt resolution
• Managing ad-hoc requests as they arise
• Maintaining accurate records of interactions and following up on outstanding queries
• Ensuring compliance with policies and government regulations
  
  

Job Requirements

• Experience in supply chain customer service
• Proficiency in using customer service software such as Service Now
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Understanding of relevant policies and government regulations
• Capability to work efficiently in a fast-paced and dynamic environment
  
  

If you are a dedicated and proactive Customer Service Representative with experience in supply chain customer service, we would love to hear from you. Apply now to join our client's innovative and customer-focused team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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