Customer Service Representative - August Start!

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Newcastle upon Tyne is seeking a Customer Service Representative for a 6-month contract starting in August. The role involves being the first point of contact for local producers, handling inquiries related to waste fee payments, and providing excellent customer service. Ideal candidates will have prior experience in customer service, strong communication skills, and the ability to manage challenging conversations effectively.

Qualifications

• Previous experience in a customer service role, ideally within a contact centre.
• Strong communication skills to explain complex information clearly.
• Excellent problem-solving abilities and resilience.

Responsibilities

• Responding to customer queries via phone, email, chat, and post.
• Handling disputes and complaints professionally and efficiently.
• Maintaining accurate records of interactions and following up on outstanding queries.

Skills

Communication

Problem Solving

Resilience

Job description

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Customer Service Representative - August Start!, newcastle-upon-tyne, tyne and wear

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Client:

Lorien

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

• Customer Service Representative - August Start!
• Newcastle - Onsite 5 days a week
• 6 month contract
• Inside of IR35

The Role

As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary.

Key Responsibilities:

• Responding to customer queries via phone, email, chat and post.
• Provide customers information relating to the program.
• Deliver excellent customer service to customer.
• Raise tickets in Service Now.
• Redirect tickets to correct resolving areas.
• Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
• Managing Ad-hoc requests.
• Maintaining accurate records of interactions and following up on outstanding queries.
• Ensuring compliance with policies and government regulations.

Role Requirements

• We'd love to hear from you if you have:
• Previous experience in a customer service role, ideally within a contact centre or similar environment.
• Strong communication skills, with the ability to explain complex information clearly.
• Excellent problem-solving abilities and resilience to handle difficult conversations.
• The ability to work both independently and as part of a small, supportive team.
• A proactive and adaptable approach to work in a fast-paced environment."

If you are available and interested please apply today!