Customer Service Representative

Hireful Ltd; Malton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Birthday day off

Pension

Sick pay

Life insurance 3x salary

Healthcare cash plan

Wellbeing support

Staff discounts

Free parking

Company vehicle for mobile technicians

Job summary

Hireful Ltd in Malton, North Yorkshire, is seeking a Customer Service Representative to manage existing relationships and spot opportunities while out visiting customers across York, Scarborough and surrounding towns.

You’ll build long-term partnerships, understand customer needs, and sell parts, servicing and maintenance plans. A full driving licence and willingness to travel are essential, with a generous benefits package. A company vehicle may be provided for mobile technicians.

Qualifications

• Experience in a B2B or B2C sales or customer-facing role.
• A proactive, self-motivated approach and confidence building relationships.
• Strong communication, negotiation and influencing skills.

Responsibilities

• Build strong, long-term relationships with customers.
• Visit customers to understand their needs, provide advice and identify opportunities.
• Sell parts, servicing, maintenance plans, warranties and other services.
• Work closely with the service team to resolve customer issues quickly.
• Use customer data and technology to identify sales opportunities.
• Attend customer events, demonstrations and exhibitions.

Skills

Communication

Negotiation

Relationship building

Driving licence

Travel willingness

Job description

Do you enjoy meeting customers, building relationships and spotting opportunities? Are you after a role where you're out and about rather than behind a desk all day?

Join an established business as a Customer Service Representative , working with leading machinery and customers across the region. Based inMalton, North Yorkshire, around 50% of your time will be spent visiting customers across York, Scarborough, Bridlington, Beverley, Hull and the surrounding areas.

You’ll receive a competitive salary, manufacturer training and tailored career development, plus a great benefits package including 24 days' holiday + bank holidays, birthday day off, pension, sick pay, life insurance at 3x salary, healthcare cash plan, wellbeing support, staff discounts and free parking.

The Role...

This is a varied, customer-facing sales role where you'll manage existing relationships, understand customer requirements and identify opportunities to grow parts and service sales. You will:

• Build strong, long-term relationships with customers.
• Visit customers to understand their needs, provide advice and identify opportunities.
• Sell parts, servicing, maintenance plans, warranties and other services.
• Work closely with the service team to resolve customer issues quickly.
• Use customer data and technology to identify sales opportunities.
• Attend customer events, demonstrations and exhibitions.

What we're looking for....

• Experience in a B2B or B2C sales or customer-facing role.
• A proactive, self-motivated approach and confidence building relationships.
• Strong communication, negotiation and influencing skills.
• A full driving licence and willingness to travel regularly.
• Agriculture, machinery or agricultural equipment experience would be an advantage, but isn't essential.

24 days' annual leave plus bank holidays, your birthday off, life insurance at three times your salary, a tailored career development path with manufacturer training, employee uniform, staff discount on showroom items, a company vehicle for mobile technicians (subject to skills and experience), free on-site parking, access to a health and wellbeing support line, and an employer-funded cash plan to help cover every day healthcare expenses.