Customer Service Representative

Team Up Services LLC; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing fashion accessories brand is seeking a Customer Service Representative to join their support team. The role entails managing customer inquiries across various channels, ensuring timely responses while maintaining high standards of service. The ideal candidate will have e-commerce experience and familiarity with tools like Gorgias and Shopify, demonstrating a genuine passion for customer service.

Benefits

Professional development opportunities

Flexible working hours

Remote working from your homeland

Qualifications

• 2+ years of experience in a customer service role, preferably e-commerce.
• Strong ability to multitask and stay organized.
• Upper-intermediate English language proficiency (B2) is required.

Responsibilities

• Manage customer inquiries via email, live chat, and WhatsApp.
• Resolve issues related to orders, returns, and product questions.
• Use Gorgias to manage support tickets and track resolutions.

Skills

Customer Service

Multitasking

Organization

Empathy

Tools

Gorgias

Shopify

Slack

Job description

Currently, we are looking for a Customer Service Representative for our key client, a fast-growing fashion accessories brand known for its stylish, high-quality designs and dedication to delivering an exceptional customer experience. With a loyal community and a reputation for excellence across all touchpoints, the company continues to expand its reach while maintaining a strong emphasis on personalized service and brand integrity.

We are looking for a Customer Service Representative to join their dynamic support team. This role involves managing customer inquiries across multiple channels, ensuring timely and empathetic responses. You will be responsible for handling inquiries across email, live chat, WhatsApp, and occasionally phone calls, using tools like Gorgias, Shopify, and Slack.

As a Customer Service Representative, you will be responsible for:

- Handling customer inquiries via email, live chat, and WhatsApp in a professional, friendly, and efficient manner.
- Resolving issues such as order updates, returns, product questions, and delivery queries with a customer-first approach.
- Using Gorgias to manage and track support tickets, ensuring timely and effective resolution.
- Making edits to customer orders and performing backend tasks using Shopify.
- Collaborating with the internal team using Slack to escalate or coordinate on complex issues.
- Providing occasional support via phone, maintaining a clear, helpful tone.
- Maintaining high standards in written communication, aligned with the brand voice and tone.
- Proactively identifying recurring customer pain points and sharing insights with relevant teams.

Requirements

- 2+ years of experience in a customer service role (e-commerce experience preferred).
- Experience using Gorgias or similar help desk platforms.
- Familiarity with Shopify and Slack is highly desirable.
- Strong ability to multitask, stay organized, and work independently in a dynamic environment.
- A genuine passion for providing excellent customer service and enhancing the customer journey.
- English language Upper intermediate (B2) is a must.

Nice to have:

- Experience in the fashion or lifestyle e-commerce industry.

At Team Up, we empower top professionals to build remote careers with international companies, all while working from their homelands. Since 2020, we've connected over 500 talents with global companies, creating opportunities that bridge borders and fuel local growth. What began as a partnership between Georgia and Germany has now expanded to 7 countries, driven by a shared vision of connection, growth, and a better future for work.

Benefits and perks of remote career with Team Up

Everything you need to level up professionally and feel respected, cared for and valued

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