Portuguese Speaking Customer Service Representative

JR United Kingdom; London; On-site; GBP 31,000 - 33,000; Full time

Job summary

Une entreprise de renommée mondiale recherche un représentant du service client parlant portugais pour son bureau à Gravesend, Kent. Le poste implique de gérer les demandes de clients au Portugal dans un environnement dynamique. Le candidat idéal sera quelqu'un d'autonome, rapide et avec une forte attention aux détails, prêt à s'engager dans une carrière enrichissante avec des opportunités de progression.

Benefits

Contributory pension scheme

Life assurance

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events

Free parking

Qualifications

• 2-3 ans d'expérience en service client.
• Courant en portugais européen et en anglais.
• Capacité à gérer des plaintes et à travailler par processus.

Responsibilities

• Gérer les livraisons pour la clientèle portugaise.
• Agir comme premier point de contact pour les demandes.
• Résoudre les plaintes client et améliorer les processus.

Skills

Communication

Active listening

Problem solving

Detail-oriented

Tools

Microsoft Office

SAP

Salesforce

Job description

Social network you want to login/join with:

Portuguese Speaking Customer Service Representative, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish)
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes
• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.