Customer Service Representative

Petroassist UK; Loanhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich der Öl- und Nicht-Öl-Industrie sucht einen engagierten Kundenservicemitarbeiter. In dieser spannenden Rolle sind Sie verantwortlich für die Koordination von Serviceaktivitäten und die Unterstützung von Kundenanfragen. Sie werden Teil eines dynamischen Teams, das sich auf die Bereitstellung von exzellentem Kundenservice konzentriert. Wenn Sie kommunikativ, selbstmotiviert und teamfähig sind, bietet Ihnen diese Position die Möglichkeit, in einem wachsenden Unternehmen zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Qualifications

• Erfahrung in einem kundenorientierten Umfeld.
• Flexibilität bei den Arbeitszeiten, einschließlich Wochenendarbeit.

Responsibilities

• Loggen von Anrufen von Kunden im Service Management System.
• Koordinieren von Serviceaktivitäten innerhalb einer bestimmten Region.

Skills

Kundenservice

Administrative Fähigkeiten

Kommunikationsfähigkeiten

Teamarbeit

PC-Anwendungen

Education

High School Diploma oder gleichwertig

Tools

Service Management System

Job description

The Petrotec Group history began in Portugal, in 1983. Over the years, we have followed an ambitious path, coupled with an investment and innovation strategy that has contributed to the company's strong reputation and international expansion.

We have become one of the main market players, operating directly in 8 countries and with distributors in more than 84 countries, encompassing 20 companies. The Petrotec Group focuses on the production, marketing, and technical assistance for equipment and systems related to storage, distribution, and retail in the oil and non-oil industry.

Our strong identity and culture of ambition are driven by our team members, whom we value for their know-how, experience, talent, and passion. We promote competence and uphold values such as excellence, trust, and stability. We are committed to providing our over 1100 employees opportunities to grow both personally and professionally, enabling us to achieve excellent results for over 40 years.

Petroassist UK Ltd is part of the Petrotec Group. We are a nationwide sales, service, and installation business specializing in forecourt equipment, including Fuel Pumps, EV Charging stations, Payment Terminals, Tank Gauges, EPOS systems, Car Wash & Valeting, and other related equipment.

In addition to core CSR duties, the successful candidate will be responsible for the following tasks:

Job Responsibilities

• Log calls from customers or facility management companies on the Service Management System.
• Provide call updates to customers as required.
• Coordinate service activities within a specified region, including:
• Notify Service Engineers of fault calls, follow up on calls, and advise on completion deadlines.
• Update the Service Management System.
• Order spare parts via the Service Management System.
• Book appointments with external agencies.
• Liaise with the Regional Operations Manager.
• Update customer service support systems.
• Complete customer reporting information.
• Schedule future field activities.
• Coordinate service activities with other departments.
• Process and file service-related administrative tasks.

Personal Attributes

The ideal candidate will be an excellent communicator, maintaining high personal standards and strong customer-facing skills. They should be self-motivated, enthusiastic, positive, and a team player.

• Excellent customer service skills.
• Strong administrative and organizational skills.
• Good interpersonal skills and effective communication via telephone.
• Assertiveness.
• Ability to work independently within a cohesive team.
• Proficient with PC applications.
• Flexible approach to working hours, including weekend work on a rota basis.

Qualification Requirements

• High School Diploma or equivalent.
• Experience in a customer service environment.
• Flexibility regarding working hours, including weekends on a rota basis.