Customer Service Representative

Iberdrola; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Job summary

Iberdrola recherche un représentant du service client à Glasgow pour fournir un soutien essentiel lors des pannes électriques et pour traiter les demandes des clients. Dans ce rôle dynamique, vous serez le premier point de contact, aidant à résoudre des problèmes tout en maintenant un service d'excellence. Rejoignez-nous pour faire la différence dans la vie de nos clients, et embarquez dans une carrière prometteuse.

Qualifications

• Engagement à fournir un service excellent.
• Dynamisme et enthousiasme dans les interactions.
• Capacité à établir des relations de manière positive.

Responsibilities

• Gérer les communications entrants et sortants des clients.
• Tenir les clients informés et rassurés, en particulier les plus vulnérables.
• Résoudre rapidement les problèmes, assurant une satisfaction totale des clients.

Skills

Relation client

Communication

Résolution de problèmes

Travail d'équipe

Empathie

Job description

Customer Service Representative

Customer Service Representative – Full Time

Help us create a better future, quicker

Are you ready to light up our customers’ lives in some of their most crucial moments?

Join us as a Customer Service Representative at SP Energy Networks.

In this fast-paced role, you’ll be our customers’ first point of contact for electrical faults, general enquiries, power cuts as well as during large-scale events like storms. Your calm demeanour, prompt solutions, and reassuring support will help resolve electrical faults and enquiries, whilst always reinforcing our commitment to excellent customer service.

Your day will involve handling inbound calls, answering customer enquiries, providing updates on faults, and coordinating with our incident controllers to log incidents. You’ll also play a pivotal role in supporting our vulnerable customers, and offering the extra care they need. This role is not just about managing calls; it’s about caring for our customers when they need it the most.

If you’re ready to be the reassuring voice in the storm, apply now and power up your career with us!

What You’ll Be Doing:

• Handling inbound and outbound customer communication.
• Provide updates and reassurance to our customers, especially the vulnerable.
• Support customers across multiple channels with consistent, kind communication.
• Resolve issues promptly, ensuring every customer feels heard, valued, and satisfied.
• Maintain high customer service standards, even during stormy weather.

What You’ll Bring:

• Eagerness to be kind, energetic, and enthusiastic.
• Ability to build relationships, be a team player, and bring positivity to customers and colleagues.
• Commitment to excellence and passion for delivering brilliant service.

Why SP Energy Networks:

SP Energy Networks is part of the Iberdrola Group, a global energy leader. We keep electricity flowing to homes and businesses across Central and Southern Scotland, North Wales, and North West England. We’re at the heart of Scotland’s ambition to be Net Zero by 2044, investing £2 billion into our transmission network to support renewable energy growth.

With diverse opportunities and a commitment to internal talent development, ScottishPower offers real career opportunities to meet your personal and professional goals.

Click here to find out more about SP Energy Networks, who we are and what we do.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].