Customer Service Representative

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team. This role offers the chance to make a real impact by providing exceptional service to clients in the electrical engineering sector. You'll engage with customers, addressing their queries and ensuring a seamless experience. The company values integrity and employee development, providing a supportive environment where your skills can flourish. If you're passionate about customer care and eager to grow, this opportunity could be your next step in a rewarding career.

Benefits

Contributory Pension Scheme

Incentive Schemes

Onsite Parking

Qualifications

• Proven experience in a customer service role, ideally in a construction environment.
• Strong communication skills and a genuine passion for customer care.

Responsibilities

• Act as the first point of contact for customers, providing efficient solutions.
• Work with a supportive team to deliver exceptional service.

Skills

Verbal Communication Skills

Problem-Solving

Customer Care

MS Office Suite

CRM Systems

Tools

Sage

SAP

Job description

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Looking for a rewarding career where you can make a difference every day?

If you've got a knack for connecting with people and solving problems, we've got an exciting opportunity for you. Here at Kamro we have partnered up with a well-respected international organisation that's on the hunt for a Customer Service Advisor who will play a key role in delivering exceptional service to their clients.

About the Role

As a Customer Service Advisor, you will be the first point of contact for customers, providing them with helpful and efficient solutions to their queries. Whether you're dealing with technical support questions, order inquiries, or helping customers navigate the companies services, you will be at the forefront of delivering a seamless experience. Your days will be varied, offering opportunities to make a real impact, work with a supportive team, and build lasting relationships with customers.

About the Client

Our client is a Global player in the electrical engineering industry, known for their expertise and commitment to quality. They've built a reputation for not only their products but for creating a work culture that puts their employees front and centre. By joining their team, you'll be working alongside professionals who are passionate about what they do, and who value integrity, customer care, and a commitment to excellence.

Working Hours

• Monday to Thursday: 8:30 AM 5:00 PM
• Friday: 8:30 AM 3:00 PM

Key Duties

• Sage
• Able to demonstrate excellent verbal and communication skills
• The ability to maintain calm under pressure
• The ability to prioritise tasks and pay attention to detail even when working under pressure
• The ability to work as part of a team but also on your own initiative
• To be highly organised and effective
• Experienced in MS Office Suite including Outlook
• Experience with SAP (Advantageous)

Key Requirements

• Proven experience in a customer service role, ideally within a construction or product-based environment
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities with a focus on finding practical solutions
• A genuine passion for providing outstanding customer care
• A positive attitude with a strong willingness to learn and develop new skills
• Comfortable using CRM systems and Microsoft Office applications
• Electrical wholesalers experience ( Highly advantageous but not necessary)
• Long term career prospects with stable market leader
• Ongoing employee development and training
• Competitive Salary based on experience
• *Contributory Pension Scheme
• *Incentive Schemes
• Onsite parking

Ready to join a company that values your skills and offers a dynamic and supportive environment? Apply today or call Kamro and ask for Adam to take the next step in your career!