Customer Service Representative

Conduent; Leeds; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Paid holiday

Life insurance

Dental insurance

Pension

Eye tests

Apprenticeships

Job summary

Conduent in Leeds, LS11 5BD, is seeking a Customer Service Representative to support a busy transportation client. The role involves handling calls, emails and webchat, with opportunities to promote services, resolve queries and contribute to a customer-focused culture.

The start date is Monday 21st September 2026. Permanent contract, 37.5 hours per week, with rotating shifts between 08:00 and 20:00, including weekends. Salary £24,784.50 rising to £25,272 after probation (Pro-Rata).

Qualifications

• Desire to deliver great customer service and resolve issues at first contact.
• Empathetic approach to customers in difficult situations.
• Adaptability in a fast-paced environment.
• Understanding of what constitutes good service.
• Positive and professional telephone manner.

Responsibilities

• Provide excellent customer service over the phone, email and webchat.
• Identifying opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attending training sessions to continuously improve knowledge and performance.

Skills

Customer service

Communication

Telephone etiquette

Empathy

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.

Start date: Monday 21st September 2026

Contract: Permanent

Location: Leeds, LS11 5BD

Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 20:00pm with alternate days worked on a weekend.

Salary: £24,784.50 rising to £25,272.00 after completion of probation period (Pro-Rata)

Your responsibilities will include:

• Provide excellent customer service over the phone, email and webchat.
• Identifying opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attending training sessions to continuously improve knowledge and performance.

What we are looking for:

• A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
• An empathetic approach to customers in difficult situations.
• Being able to adapt and work in a fast-paced environment.
• A clear understanding of what good service looks like.
• You will need to demonstrate a positive & professional telephone manner.
• Good verbal, writing & communication skills.

What we offer you:

• 29 days paid holiday per annum (including bank holidays)
• Life assurance
• Dental Insurance
• Pension Scheme
• Free eye tests
• Excellent Apprenticeship Programmes

Join us as a Customer Service Advisor at Conduent.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.