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Customer Service Representative

PRA Group (Nasdaq: PRAA)

Kilmarnock

Hybrid

GBP 25,000 - 29,000

Full time

7 days ago

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Job summary

A leading financial services company, PRA Group seeks a Customer Service Representative in Kilmarnock. The role involves managing customer calls with a focus on helping clients achieve debt freedom. With a starting salary of £25,000 and additional bonuses, this is a prime opportunity for entry-level candidates interested in a long-term career with extensive benefits.

Benefits

28 days holidays increasing with service

Pension contribution from employer

Life Assurance covering 3x annual salary

Free medical, dental and optical health plan

Discounts at over 1,000 shops and online retailers

Health and Wellbeing network

Employee Assistance Program

Qualifications

Strong communication and negotiation skills required.
Attention to detail and problem-solving skills essential.
Ability to work independently and as part of a team.

Responsibilities

Handle in and outbound calls to assist customers in debt management.
Understand customer circumstances to provide tailored advice.
Work hybrid after three months: 3 days in the office, 2 days remote.

Skills

Communication

Negotiation

Attention to Detail

Problem Solving

Self-motivation

Team Player

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Direct message the job poster from PRA Group (Nasdaq: PRAA)

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.

In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.

£25,000pa salary and opportunity to earn up to £300 bonus per month*

•Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)

•37.5 hours per week (Mon -Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Sats 8am - 2pm with a day off during the week)

•28 days holidays (increasing to 29, 30, then 31 after 5 years)

•Pension (5% minimum employee and 4% employer contributions)

•Life Assurance (3 x annual salary)

•Free medical, dental and optical healthcare cash plan

You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.

What we’re looking for from you:

Communication and negotiation skills
Strong attention to detail
Ability to problem solve independently
Self-motivation and results-focused
Positive, personable approach and a team player.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.

Additional Benefits:

•Discounts at over 1,000 shops and online retailers

•Health and Wellbeing network

•Employee Assistance Program

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

*Bonus payable after training is complete

PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Finance
Industries
Financial Services, Banking, and Collection Agencies

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