Customer Service Representative

FUTURUM SPACE PTE. LTD.; Glasgow; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Representative, where you'll be the primary contact for prospective students in a dynamic campus environment. Your role will focus on providing excellent service, assisting with enrolment, and working closely with the Centre Manager to enhance the customer experience. This position offers a competitive salary and opportunities for professional growth.

Benefits

Health insurance

Retirement benefits (where applicable)

Opportunities for professional development

Paid sick leave

Discretionary bonus potential

Qualifications

• Minimum diploma required, fresh graduates encouraged.
• Proactive attitude and sales-driven mindset preferred.
• Prior experience in customer service or sales is advantageous.

Responsibilities

• Address customer inquiries via walk-ins and online platforms.
• Guide customers through the registration process.
• Collaborate with Centre Manager to ensure smooth enrolment.

Skills

Customer Service

Sales

Communication

Education

Diploma in any field

Job description

Introduction:

As a Customer Service Representative in a campus environment, you will be the primary point of contact for prospective customers. Your responsibilities will include educating customers about course offerings, addressing inquiries, and assisting in the sales process. You will work closely with the Centre Manager to ensure a seamless registration and enrolment experience for clients, enhancing their overall experience with our services.

Role and Responsibilities:

• Provide outstanding customer service by addressing inquiries from potential students through walk-ins and online platforms.
• Familiarize yourself with the curriculum and programs offered to effectively communicate with prospective customers.
• Identify and recommend courses that align with customers’ needs and objectives to facilitate enrolment.
• Assist in closing sales by guiding customers through the registration process.
• Collaborate with the Centre Manager to ensure a smooth enrolment process and maximize customer satisfaction.
• Collect and review customer feedback to contribute to continuous improvement in service delivery and sales strategies.
• Maintain accurate customer database records and assist in analysing sales data for reporting purposes.
• Perform additional duties and responsibilities as assigned by the Centre Manager.

Qualifications:

• A minimum of a diploma in any field.
• Fresh graduates with a proactive attitude and a sales-driven mindset are encouraged to apply.
• Prior experience in customer service or sales is an advantage.

Benefits:

• Competitive salary based on experience.
• Health insurance and retirement benefits (where applicable).
• Opportunities for professional development and growth.
• Paid sick leave.
• Discretionary bonus potential.

Working Hours:

• Monday: Off
• Tuesday to Friday: 1:30 PM - 7:30 PM
• Saturday and Sunday: 9:00 AM - 7:30 PM

Join our team and contribute to creating an enriching experience for aspiring individuals in a vibrant campus environment!