Customer Service Representative II (LSG) - EMEA

Thermo Fisher Scientific; Paisley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the biotechnology sector is seeking a Customer Service Representative to handle Order Management and support customer needs. The ideal candidate should possess strong communication skills and the ability to multitask effectively while ensuring high customer satisfaction.

Qualifications

• Experience in Order Management and core Customer Service.
• Proven track record of over-achieving quotas.

Responsibilities

• Provide Customer Service and handle Order management.
• Manage order status updates and handle customer complaints.

Skills

Phone contact handling

Email writing

Active listening

CRM systems familiarity

Customer orientation

Multitasking

Time management

Conflict resolution

Job description

Purpose: Provide Customer Service, handle Order management, provide order status updates, and handle complaints from Customers.

Experience: Experience in Order Management and core Customer Service, with a proven track record of over-achieving quotas.

Skills: Strong phone contact handling skills, good email writing skills, active listening, familiarity with CRM systems, customer orientation, ability to multitask, prioritize, and manage time effectively.

Knowledge: End-to-end Order Management and Customer Service handling in Quote to Cash processes.

Additional Skills: Issue resolution, customer retention, conflict resolution, positive attitude, attention to detail, people skills, analysis, problem solving, adaptability, ability to work under pressure, computer skills.

At Thermo Fisher Scientific, each of our 70,000 employees has a unique story to tell.