Customer Service Representative

BCMGlobal; Ipswich; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Employer-matched pension

Cycle to Work scheme

Sports & social club

Discretionary bonus scheme

Job summary

BCMGlobal in Ipswich is seeking an Arrears Officer to join our Specialist Servicing Team. You will manage post-completion servicing activities with accuracy and care, supporting customers through financial journeys. The role involves juggling priorities, delivering excellent service, and working with banks and lenders.

We value customer focus, empathy, and clear communication. This is a collaborative role in a supportive team with opportunities to grow and contribute daily to client outcomes.

Qualifications

• Experience in delivering excellent customer service.
• Good communication skills and attention to detail.
• Able to juggle priorities and meet deadlines.
• A team player who supports colleagues and handles sensitive conversations.

Responsibilities

• Manage post-completion servicing activities with accuracy and care.
• Support customers through important financial journeys.
• Communicate effectively with clients and internal teams.
• Contribute to a supportive and professional servicing environment.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Empathy

Job description

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal

Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.

In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.

We’re seeking individuals who are:

• Organised and able to juggle priorities while meeting deadlines.
• Experienced in delivering excellent customer service.
• A confident communicator – both verbal and written – with great attention to detail.
• A true team player who’s proactive, reliable, and ready to support colleagues.
• Empathetic and professional when handling sensitive or challenging conversations.

Ideal experience (not essential, but great to have)

• Experience in mortgages, lending, or specialist finance.
• Experience supporting vulnerable customers.
• Industry-recognised qualifications.

Why BCMGlobal?

• 25 days holiday (plus option to purchase more)
• Employer-matched pension (up to 5%)
• Cycle to Work scheme, sports & social club, summer/Christmas parties
• Recognition & referral rewards discretionary bonus scheme

At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.