Collections Advisor B2B

Worldpay; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Commission-based bonus

Job summary

Worldpay in Manchester is seeking a Collections Advisor to join our SMB Collections team, focusing on arrears recovery and customer-facing support. This hybrid role offers a competitive salary and a clear path to develop expertise in payments and collections.

You will reinstate Direct Debits, negotiate repayment plans, and maintain customer records while complying with FCA, ICO and FLA guidelines. The role supports flexible working patterns and a 35-hour week.

Qualifications

• Experience in collections (late or early arrears)
• Strong customer service and communication skills
• Ability to adapt in a fast-paced environment
• Background in a regulated organisation
• Proficient using Microsoft Office applications

Responsibilities

• Proactively manage customer accounts with outstanding balances and recover arrears via phone and written contact
• Be the first point of contact for customers in arrears with a professional, helpful service
• Reinstate Direct Debits where possible to support call resolution targets
• Demonstrate empathy with vulnerable customers and ensure fair outcomes
• Negotiate and set up repayment arrangements
• Maintain accurate customer records and complete related admin tasks promptly
• Ensure activities comply with FCA, ICO and FLA guidelines and company policies
• Meet and exceed individual and team KPIs and productivity targets

Skills

Collections experience

Customer service

Regulated environment

IT skills

MS Office

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

What You’ll Own

• Proactively manage customer accounts with outstanding balances, recovering arrears through effective telephone and written communication.
• Serve as the first point of contact for customers in arrears, delivering a professional, helpful and customer-focused service.
• Reinstate Direct Debits wherever possible, supporting the achievement of our One Call Resolution objectives.
• Demonstrate empathy and understanding when dealing with vulnerable customers, ensuring fair and appropriate outcomes.
• Negotiating & setting up repayment arrangements
• Accurately maintain customer records and complete all related administrative tasks in a timely manner.
• Ensure all activities are carried out in accordance with company policies, procedures and regulatory requirements, including FCA, ICO and FLA guidelines.
• Meet and exceed individual and team performance targets, including quality, productivity and collection KPIs.

What You’ll Bring

• Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
• Strong customer service & communication skills with the ability to empathise with people
• The ability to adapt to change in a fast-paced environment
• Experienced working within a regulated organisation background
• Strong IT skills to navigate multiple platforms
• Experience of working with Microsoft Office - Word, Excel and Outlook

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Hybrid Working option available – 2 days office based, 3 days working from home. Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant) Competitive salary plus up to £500 per month commission based bonus scheme

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.