Litigation Officer

BCMGlobal; Ipswich; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Employer-matched pension

Life assurance x4 salary

Sports & Social Club events

Employee recognition and referral bon

Job summary

BCMGlobal is seeking a Litigation Officer in Ipswich to manage mortgage accounts and guide them through the litigation process. You will speak with customers, assess circumstances, and propose fair outcomes while ensuring obligations align with terms and court orders.

The role emphasizes empathy, clear communication, and collaboration with internal teams, with a focus on accurate record-keeping and audit readiness.

Qualifications

• Empathetic communication and customer-first approach.
• Knowledge of mortgage loan documentation and UK regulations.
• Team player with reliability and commitment.

Responsibilities

• Own and manage your caseload of mortgage accounts, balancing empathy with expertise.
• Speak directly with customers, exploring circumstances and finding the right solution.
• Ensure payment obligations are clear and collected in line with lender terms and Court Orders.
• Navigate loan conditions with confidence, explaining them clearly and fairly.
• Flag issues early, offer smart recommendations, and provide technical insights.
• Build strong relationships with clients, third parties, and internal teams.
• Keep records accurate, up to date, and audit-ready.

Skills

Empathetic communication

Customer-first mindset

Team spirit

Mortgage loan documentation knowledge

Education

Law degree

CeMAP qualification

Job description

Are you ready to take your career to the next level? BCMGlobal is on the lookout for a Litigation Officer to join our team in Ipswich. This is your chance to step into a pivotal role, managing mortgage accounts and guiding them through the litigation process - all while making a real difference to our customers.

What You'll Do

• Own and manage your caseload of mortgage accounts, balancing empathy with expertise.
• Speak directly with customers, exploring their circumstances and finding the right solution for every case.
• Ensure payment obligations are crystal clear - and collected in line with lender terms and Court Orders.
• Navigate loan conditions with confidence, explaining them clearly and fairly.
• Flag issues early, offer smart recommendations, and bring balanced, technical insights to complex situations.
• Build strong relationships with clients, third parties, and internal teams.
• Keep records accurate, up to date, and audit-ready.

What You'll Bring

• Empathetic communication style.
• A customer-first mindset, always looking for fair, workable outcomes.
• Knowledge of mortgage loan documentation, regulations, and the UK Benefits System desirable.
• Team spirit - you deliver on commitments and lift others up.

Bonus points if you bring: litigation experience, court procedure know-how, a Law degree, or full CeMAP qualification.

Why BCMGlobal?

At BCMGlobal, you'll be more than a Litigation Officer - you'll be part of a collaborative team where your skills are valued, and your growth is championed. We offer:

• 25 days holiday (+ option to buy more)
• Employer-matched pension (up to 5%)
• Life assurance x4 salary
• Sports & Social Club Summer & Christmas parties
• Employee recognition, referral, and bonus schemes

If you're passionate about people and eager to grow in a fast-paced, rewarding environment - we'd love to hear from you.