Collections Advisor B2B

Global Payments Inc.; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Commission-based bonus

Competitive salary

Job summary

Global Payments Inc. in Manchester is seeking a Collections Advisor to join the SMB Collections team. You will manage accounts with balances, contact customers in arrears, and reinstate Direct Debits where possible to support resolution goals.

You will work in a hybrid model (2 days in office, 3 days at home), 35 hours per week, with a competitive salary and commission-based bonus scheme. Excellent communication and empathy are essential to handle vulnerable customers and meet targets.

Qualifications

• Experience in Collections (Late or Early Arrears)
• Strong customer service & communication skills with empathy
• Ability to adapt to change in a fast-paced environment
• Experience in a regulated organisation background
• Strong IT skills to navigate multiple platforms
• Experience with Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Proactively manage customer accounts with outstanding balances and recover arrears by phone and written communication
• Be the first point of contact for customers in arrears with a professional, helpful service
• Reinstate Direct Debits where possible, supporting One Call Resolution
• Demonstrate empathy with vulnerable customers and ensure fair outcomes
• Negotiate and set up repayment arrangements
• Maintain customer records and complete related administrative tasks
• Ensure activities comply with FCA, ICO and FLA guidelines
• Meet and exceed individual and team targets for quality, productivity and KPIs

Skills

Collections experience

Customer service

Empathy & communication

Adaptability

Regulated industry

MS Office

Tools

Microsoft Office

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments.

We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

What You’ll Own

• Proactively manage customer accounts with outstanding balances, recovering arrears through effective telephone and written communication.
• Serve as the first point of contact for customers in arrears, delivering a professional, helpful and customer-focused service.
• Reinstate Direct Debits wherever possible, supporting the achievement of our One Call Resolution objectives.
• Demonstrate empathy and understanding when dealing with vulnerable customers, ensuring fair and appropriate outcomes.
• Negotiating & setting up repayment arrangements
• Accurately maintain customer records and complete all related administrative tasks in a timely manner.
• Ensure all activities are carried out in accordance with company policies, procedures and regulatory requirements, including FCA, ICO and FLA guidelines.
• Meet and exceed individual and team performance targets, including quality, productivity and collection KPIs.

What You’ll Bring

• Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
• Strong customer service & communication skills with the ability to empathise with people
• The ability to adapt to change in a fast-paced environment
• Experienced working within a regulated organisation background
• Strong IT skills to navigate multiple platforms
• Experience of working with Microsoft Office - Word, Excel and Outlook

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Hybrid Working option available - 2 days office based, 3 days working from home.

Working Pattern: 35 hours per week, Monday - Friday 9:30am - 4:30pm or 9:30am -5:00pm (shift dependant)

Competitive salary plus up to £500 per month commission based bonus scheme

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.