Customer Service Representative

Cigna Healthcare; Greenock; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cigna Healthcare is seeking a Customer Service Representative in Greenock. This role involves providing exceptional support to global clients with private medical insurance. You'll be the first point of contact, ensuring a high-quality customer experience through effective communication and problem-solving. Training is provided, and the position offers a competitive salary and benefits.

Benefits

Competitive salary

Hybrid working

30 days holiday

Annual bonus

Pension

Private medical and dental insurance

Life assurance

Travel insurance

Flexible dress code

Qualifications

• Strong IT skills, including MS Office and in-house systems.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service via phone or email.
• Monitor turnaround times and collaborate with internal departments.
• Support team goals and perform ad-hoc tasks as needed.

Skills

Customer Service

Communication

IT Skills

Organizational Skills

Tools

MS Office

Job description

Job Description Summary

• Delivers straightforward administrative and/or other basic business services in Customer Service.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policyholders, providers, and others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine the most effective response. Mails or routes claim forms and supporting documentation for final processing.
• Requires excellent interpersonal skills and the ability to understand and interpret policy provisions. Responds independently to inquiries, grievances, complaints, or appeals of routine to moderate complexity.
• Possesses good knowledge of Customer Service processes and works within clearly defined procedures under supervision.

Job Description

Do you have a passion for helping others and ensuring customers have the best experience possible?

We have exciting permanent opportunities at Cigna for a Customer Service Representative supporting clients globally.

As a Customer Service Representative, you will be the first point of contact for our global members with private medical insurance.

We welcome you if you are a ‘people person’ with an empathetic nature, as you will support customers during difficult times.

Previous Customer Service experience isn’t essential; we provide 5 weeks of classroom training to prepare you for success.

What we require:

• A commitment to 35 hours/week.
• Availability for 8 weeks of induction training starting 7th July 2025 at our Greenock office.
• Willingness to work shifts between Monday-Sunday, 7am-11pm.
• Ability to travel to Greenock office 2-3 times per week after training.

What you'll do:

Provide exceptional customer service via phone or email, aiming for first contact resolution and timely claims processing.

Offer high-quality advice and information regarding health benefits, monitor turnaround times, and collaborate with internal departments and service partners.

Support team goals and perform ad-hoc tasks as needed.

What you'll bring:

• A passion for outstanding customer service and target-driven work.
• Strong IT skills, including MS Office and in-house systems.
• Excellent verbal and written communication skills.
• Organizational and workload management skills.
• Ability to quickly identify customer needs and exercise professional judgment.
• High attention to detail and accuracy.
• Proactive approach to process improvements.

What’s in it for you?

Competitive salary, hybrid working, provided IT equipment, 30 days holiday, annual bonus, pension, private medical and dental insurance, life assurance, travel insurance, flexible dress code, and more.

About Cigna Healthcare

Cigna Healthcare, part of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system to empower healthier choices.

We consider applications regardless of race, color, age, disability, sex, and other protected characteristics. For reasonable accommodations, contact [e-mail].