Customer Service Representative

Aviva; Paisley; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Aviva is seeking Customer Service Representatives for their office in Motherwell. This hybrid role involves handling insurance claims with empathy and efficiency. Applicants will receive full training and benefit from a supportive environment that values customer service excellence.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Strong desire to meet customers' needs.
• Ability to listen and reason empathetically.
• Good level of IT skills to navigate systems.

Responsibilities

• Manage home claims efficiently and empathetically from start to resolution.
• Handle incoming calls and guide customers through the claims process.
• Gather necessary information to assess claims.

Skills

Positive attitude

Excellent communication skills

Empathy

Flexibility

IT skills

Job description

Customer Service Representative - salary 25,100 - 28,500; depending on hours, skills and experience.

Location - Maxim Park, Motherwell

We have exciting opportunities for Customer Service Representatives to join us in our office based in Maxim so why not Kick Start Your Customer Service Career with Aviva!

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

This is a hybrid working position, with 50% of your working week being spent in our Maxim office .

Start date - July 14th

A bit about the job:

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don't worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs.If this is you, then why not apply today !

Working Hours:

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
  

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.
  

• Average of 35 hours p/week over 5 days.
  

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.
  

• We are also open on Bank Holidays.
  

Skills and experience we're looking for:

• Positive attitude and strong desire to meet customers' needs.
  

• Excellent communication skills, both written & verbal
  

• The ability to listen and reason empathetically.
  

• Flexible attitude towards change and ability to work in a fast paced environment.
  

• Good level of IT skills to navigate systems.
  

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of 25,100 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be)
  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
  

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
  

• Up to 1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  

• Brilliantly supportive policies including parental and carer's leave
  

• Flexible benefits to suit you, including sustainability options such as cycle to work
  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  

• We take your wellbeing seriously with lots of support and tools
  

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to (email address removed)