Customer Service Representative

Metro Bank (UK); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading bank in London as a Customer Service Representative, where you will be the face of Metro Bank, ensuring exceptional service and building strong customer relationships. Enjoy a competitive salary, comprehensive benefits, and extensive training opportunities in a supportive and diverse environment.

Benefits

Competitive Salary

Discretionary Annual Bonus

Holiday Allowance

Pension Scheme

Healthcare

Life Assurance

Employee Discounts

Qualifications

• Experience in customer service and operating in controlled processes.
• Proficiency in computer skills.

Responsibilities

• Interact with customers and demonstrate knowledge of products.
• Prioritize tasks based on customer demand.
• Act as a brand ambassador in the community.

Skills

Customer Relationship Building

Attention to Detail

Customer Experience Delivery

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at Metro Bank (UK)

We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace, consistently seeking the most qualified candidates from a wide range of diverse communities.

What You Will Do

• Be the face of Metro Bank, interacting with customers and demonstrating sound knowledge of our products and services while delivering exceptional customer service.
• Work as part of a team, prioritising tasks based on customer demand and achieving store objectives.
• Act as a brand ambassador in the community, supporting the store to be the number one community bank.
• Stay updated on regulatory and non-regulatory training and changes to ensure compliance and fairness in all transactions.

As a bank, risk is inherent in all our operations. We value individuals who demonstrate accountability, have excellent attention to detail, and prioritize the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

Metro Bank Moorgate operates Monday – Friday, 8:45am – 5:15pm. We are currently hiring for 37.5 hours per week, across 5 days.

What You Will Need

• Ability to build strong customer relationships in a fast-paced environment.
• Meticulous attention to detail, even under pressure.
• Understanding of the risks associated with the role and their implications for yourself and our customers.
• Proficiency in computer skills, including Microsoft Office.
• Capability to deliver outstanding customer experiences in a fast-paced environment.
• Experience in customer service and operating in controlled processes, while prior banking experience is not mandatory.

Our Promise To You

• Competitive salary, discretionary annual bonus, and comprehensive benefits including holiday allowance, pension scheme, healthcare, life assurance, and discounts.
• Extensive training and opportunities for career growth.
• Salary uplift upon training completion.

We believe diverse teams are the best teams. We encourage candidates, especially women, who may not meet every requirement to apply. Flexible working requests are welcomed. If you're excited about working with us and believe you can do much of what we seek, give it a try! Note that we may close applications early if we receive many strong candidates. Good luck!