Customer Service Representative

bloobloom; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free eyewear for you and discounts for

22 days holiday + Bank Holidays

Regular team socials

Notting Hill office with modern spaces

Job summary

bloobloom in Notting Hill, London, is seeking a Customer Service Representative to join our growing Customer Experience team.

You will handle enquiries across live chat, email, telephone and social media, develop product knowledge, manage orders end-to-end and advocate for the customer across the business.

If you’re a people person, thrive in a fast-paced startup and want to make a real impact in a friendly team, this is the role for you.

Qualifications

• Experience in delivering high-quality customer service.
• Excellent written and verbal communication in English.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Handle customer enquiries via live chat, email, phone and social media daily.
• Demonstrate product knowledge and explain features of bloobloom lenses and frames.
• Oversee order lifecycle and provide after-sale support.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Tools

CRM software

Live chat platforms

Order management system

Job description

We are currently recruiting for a Customer Service Representative to join our Customer Experience team based at our Notting Hill offices.

bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.

At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell.

We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW.

If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!

Key Responsibilities:

• Process and work through customer enquiries on all channels, including live chat, email, telephone, and social media platforms to the highest of standards on a daily basis
• Demonstrate exceptional product knowledge as well as accurately explaining features and benefits of bloobloom lenses and frames
• Oversee the complete lifecycle of orders and provide consistent after-sale assistance
• Be the voice of the customer and advocate customer needs/issues cross-departmentally
• Be creative and constantly consider new ways to help us provide the best possible customer service

Who You Are:

• You’re a passionate people person and like engaging with customers
• You’re driven and self motivated - you want to excel at what you do!
• You thrive in a multitasking environment and can organise your time efficiently
• You believe in understanding a customer’s pain, building value and solving problems
• You are a team player who works and engages with others to achieve results
• You are a strategic thinker and like to offer new ideas/solutions to improve things
• Excellent verbal and written communication skills and the English language
• A customer-centric mindset and approach
• Experience working in a Customer Success/Service team
• Efficient multitasking and prioritisation skills
• Ability to learn and use new software and platforms quickly and efficiently
• Previous experience in the Optical industry would be a bonus
• Opportunity to join a fast-growing and ambitious startup
• Work with a friendly team of highly motivated individuals
• Exceptional scope for progression and development
• An environment where you are listened to and can actually have an impact
• Great West London location - 10 min walk to Portobello Road
• Spacious and modern offices, with excellent facilities
• Regular company socials and events
• Free spectacles and sunglasses for you, and discounts for family and friends
• 22-day Holiday + Bank Holidays
• Competitive salary depending upon experience

Further Information:

• Type of contract: Full time
• Location: London, United Kingdom
• Working Hours: 40 hours per week Monday to Friday