Customer Service Representative

Job Description – Customer Service Assistant

Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £24,000 (Depending on Experience)

Benefits:

• Private medical insurance
• Life assurance
• Cycle to work scheme
• 22 days annual leave (increasing by one day each year to 25 days)
• An additional day off each year to celebrate your birthday or an alternative special event.

The Role:

Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

Job Responsibilities:

• Be the first point of contact for clients and suppliers via phone and email.
• Deliver high-quality, timely support by resolving client and supplier queries efficiently.
• Maintain accurate records by updating and closing cases within the internal portal.
• Provide support to the broader Waste team including Account Managers and Compliance staff.
• Handle administrative tasks such as document collection and uploading.
• Ensure services are delivered to internal SLAs and exceed client expectations.

Professional and Personal Attributes:

• A minimum of 2 years’ experience in a Customer Service or Client support role.
• A dynamic, client-focused mindset with a passion for delivering great service.
• Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
• Strong organisational and multitasking skills under pressure.
• A detail-oriented problem-solver who takes initiative and follows through.
• Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
• GCSE English & Maths (Grade C/Level 4 or above).
• A genuine interest in ESG, sustainability, and helping organisations make a positive impact.