Customer Service Representative

Arsenault; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Remote/Hybrid work

25 days off

Job summary

Arsenault, a rapidly growing startup and blockchain development platform, is seeking a Customer Service Representative to be the liaison for customers, provide product information, and resolve issues with efficiency. The role supports an international team and offers hybrid work options with colleagues in London, Brno, and Miami, plus the flexibility to work from home.

The ideal candidate has tech CS experience, basic programming literacy, excellent English, and strong problem-solving and

Qualifications

• Experience in tech customer service support.
• Basic reading ability of programming languages.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Patience when handling tough cases.

Responsibilities

• Improve customer service experience and engage customers.
• Own customer issues and see them through to resolution.
• Respond to queries by phone, email or chat promptly and accurately.
• Identify customer needs and help users use features.
• Follow up with customers to ensure issues are resolved.
• Gather customer feedback for Product, Sales and Marketing teams.
• Keep accurate records of customer service actions and discussions.

Skills

Tech customer service

Programming literacy

English proficiency

CRM software

Communication skills

Troubleshooting

Patience

Tools

CRM software

Databases

Job description

About the job Customer Service Representative

This is a very unique opportunity to become a key part of a very successful startup with an amazing track record and international team.

JOIN TECHCRUNCH DISRUPT 2021 FINALIST!

Arsenault is a rapidly growing startup and the leading blockchain development platform. Our platform enables developers to build the next generation of software with blockchains at the core. The platform allows developers to integrate any of 40+ blockchain protocols into their apps or platforms in no time.

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Keep accurate records and document customer service actions and discussions

Requirements

• Experience in providing tech customer service support
• Knowing the basics of programming languages (ability to read a code)
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Patience when handling tough cases
• Remote/Hybrid work - use the opportunity to meet with colleagues in London, Brno or Miami but also enjoy working from home
• Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
• 25 days off