Customer Service Representative

Rarewaves.com Ltd; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Rarewaves.com Ltd. in London is seeking a Customer Service Representative to join the in-office team in Chiswick. You will handle after-sales inquiries by email, ensuring courteous, efficient service and timely issue resolution.

Ideal candidates will be fluent in English, with strong written communication, good typing speed, and keen attention to detail. Training will be provided; prior CS experience is nice-to-have but not required.

Qualifications

• Fluent written and spoken English.
• Excellent written communication for professional emails.
• Strong computer literacy and accurate typing.
• Excellent attention to detail and organisational skills.
• Ability to learn new systems quickly.
• Positive attitude and ability to work independently or in a team.
• Previous customer service experience is desirable but not essential.

Responsibilities

• Respond to customer enquiries via email in a professional, friendly, and timely manner.
• Resolve customer issues efficiently while maintaining a high standard of customer satisfaction.
• Liaise with internal departments to investigate and resolve customer queries.
• Accurately record and manage customer communications using internal systems.
• Maintain a thorough understanding of Rarewaves' products, services, and policies.
• Contribute to continuous improvements in customer service processes.

Skills

Fluent English

Email communication

Typing speed

Attention to detail

Organisational skills

Learning new systems

Team player

Job description

Customer Service Representative

Job Description

Rarewaves is an award-winning online retail business seeking a self-motivated, enthusiastic, and customer-focused individual to join our Customer Service team based in Chiswick, London.

We are one of the UK's fastest-growing technology companies, delivering products to customers in 181 countries through our own website, Rarewaves.com, and a wide range of international marketplaces and partners, including Amazon, eBay, Fnac, OnBuy, and many more.

Rarewaves offers over 3.5 million products across dozens of categories, including Music, Film & TV, Video Games, Books, Electronics, Stationery, Ink Cartridges, Fancy Dress Costumes, Toys, and much more. Our catalogue continues to grow as we expand into new product categories and international markets.

We are proud recipients of the Queen's Award for Enterprise: International Trade (2018) and the King's Award for Enterprise: International Trade (2023), recognising our continued success and commitment to international growth.

As part of our Customer Service team, you will play an important role in delivering an outstanding experience to our customers. Your primary responsibility will be providing after-sales support via email, ensuring customer enquiries are handled professionally, efficiently, and with a high level of care.

Key Responsibilities

• Respond to customer enquiries via email in a professional, friendly, and timely manner.
• Resolve customer issues efficiently while maintaining a high standard of customer satisfaction.
• Liaise with internal departments to investigate and resolve customer queries.
• Accurately record and manage customer communications using internal systems.
• Maintain a thorough understanding of Rarewaves' products, services, and policies.
• Contribute to continuous improvements in customer service processes.

The Ideal Candidate

You will have:

• Fluent written and spoken English.
• Excellent written communication skills with the ability to compose clear, professional, and courteous emails.
• Strong computer literacy and accurate typing skills.
• Excellent attention to detail and organisational skills.
• The ability to learn new systems and processes quickly.
• A positive attitude and the ability to work effectively both independently and as part of a team.
• Previous customer service experience is desirable but not essential, as full training will be provided.

Previous experience within retail, at an entertainment retailer, ideally online, would be preferable but is not essential.

Job Type: Full-time, Permanent (Monday-Friday, 09:00-17:30)

Salary: Dependent on experience (£26,000+ based on experience)

Start Date: Immediately

Work Authorisation:

United Kingdom (required)

Work Location: In-office, Chiswick, West London