Customer Service Advisor

Planet Recruitment; Chalgrove; On-site; GBP 28,000 - 30,000; Full time

Job summary

Planet Recruitment are recruiting a Customer Service Advisor to join a growing international e-commerce business based in Chalgrove. The successful candidate will handle customer inquiries by phone, email and online chat, taking ownership from initial contact to resolution.

You will deal with orders, deliveries, returns, refunds and technical product queries, working closely with Logistics, Warehouse, Sales and Technical Support to provide quick, accurate solutions while maintaining service

Qualifications

• Previous experience in customer service, customer support or technical support.
• Good IT skills and experience using CRM, ticketing or customer management systems.
• Excellent organisational skills with the ability to manage multiple enquiries at the same time.

Responsibilities

• Provide friendly, professional and knowledgeable customer support via telephone, email and chat.
• Take ownership of customer enquiries from initial contact through to resolution.
• Deal with queries relating to orders, deliveries, returns, refunds, complaints and damaged goods.
• Investigate and resolve technical product queries using product information, manuals, images and videos.
• Provide support to VIP customers and installation partners when required.
• Work closely with Logistics, Warehouse, Sales and Technical teams to resolve customer issues.
• Accurately record customer interactions and case information using CRM and ticketing systems.
• Maintain a high level of customer service while working to agreed service levels and response times.
• Identify opportunities to improve customer service processes and procedures.
• Help maintain FAQs, support guides and other customer service resources.
• Support colleagues and contribute to the overall development of the customer service function.

Skills

Customer service

CRM

Ticketing systems

Organisational skills

Problem solving

Tools

CRM systems

Ticketing systems

Job description

Customer Service Advisor

Location: Chalgrove
Salary: 28,000- 30,000
Job Type: Permanent
Hours: 9am-5pm (Other patterns considered)

Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business.

This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team.

The Role

As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat.

You will deal with a wide range of customer enquiries, taking ownership of each case from the initial contact through to resolution. The role will involve everything from order and delivery queries to returns, refunds, complaints and technical product support.

You will also work closely with internal teams including Logistics, Warehouse, Sales and Technical Support to ensure customers receive a quick and effective solution.

Key Responsibilities

• Provide friendly, professional and knowledgeable customer support via telephone, email and chat.
• Take ownership of customer enquiries from initial contact through to resolution.
• Deal with queries relating to orders, deliveries, returns, refunds, complaints and damaged goods.
• Investigate and resolve technical product queries using product information, manuals, images and videos.
• Provide support to VIP customers and installation partners when required.
• Work closely with Logistics, Warehouse, Sales and Technical teams to resolve customer issues.
• Accurately record customer interactions and case information using CRM and ticketing systems.
• Maintain a high level of customer service while working to agreed service levels and response times.
• Identify opportunities to improve customer service processes and procedures.
• Help maintain FAQs, support guides and other customer service resources.
• Support colleagues and contribute to the overall development of the customer service function.

About You

The successful candidate will ideally have:

• Previous experience in customer service, customer support or technical support.
• A friendly, professional and customer-focused approach.
• Strong problem-solving skills and the ability to take ownership of customer issues.
• The confidence to deal with challenging or complex customer enquiries.
• Good IT skills and experience using CRM, ticketing or customer management systems.
• Excellent organisational skills with the ability to manage multiple enquiries at the same time.
• Previous experience within e-commerce, retail or a product-based business would be advantageous.

Why Apply?

This is an exciting opportunity to join a growing international business where customer service is at the heart of the brand.

You will be joining a supportive and fast-paced team, with the opportunity to develop your customer service and product knowledge while playing an important role in delivering an excellent customer experience.

INDCOM

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.