Customer Service Representative

City Facilities Management Holdings Ltd; Glasgow; On-site; Full time

Job summary

Join a leading company as a Customer Service Representative in Glasgow. This role involves managing calls, coordinating contractors, and ensuring customer satisfaction. With a focus on teamwork and excellence, you will contribute to the success of the UK's largest privately owned facilities management company. Enjoy a supportive culture and extensive benefits, including paid holidays and a pension scheme.

Benefits

33 days paid holiday

Free on-site parking

Subsidised canteen facilities

Access to Mental Health First Aiders

Recommend a Friend incentive

Pension scheme - up to 5% matched contribution

Company-funded Healthshield cash plan

Salary sacrifice schemes

Great development and career opportunities

Access to One City rewards hub

Qualifications

• Driven and passionate with a great attitude to deliver customer excellence.
• Helpdesk experience in facilities management.
• Administrative experience, including knowledge of Microsoft Office.

Responsibilities

• Handling inbound and outbound calls, logging jobs in a fast-paced environment.
• Coordinating contractors and City Technicians to meet standards.
• Completing administrative tasks such as quotes, uplifts, emails.

Skills

Verbal Communication

Written Communication

Attention to Detail

Teamwork

Education

Helpdesk Experience

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at City Facilities Management Holdings Ltd.

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City Facilities Management Holdings Ltd provided pay range

This range is provided by City Facilities Management Holdings Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: 11.15p/h


Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Full time: 20 hours per week. Working 4 on, 4 off

Why join City?

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range:

• 33 days (6.6 weeks) paid holiday for a full-time contract
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentive
• Pension scheme - up to 5% matched contribution
• Company-funded Healthshield cash plan. Healthshield gives you money back on healthcare costs, including dental, optical, physio, wellbeing, and more
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Great development and career opportunities
• Access to One City, our reward and recognition hub with discounts, cashback, wellness resources, and colleague awards

Here's what you can expect to be doing:

• Handling inbound and outbound calls, logging jobs in a fast-paced environment
• Coordinating contractors and City Technicians to meet standards
• Working in partnership with customers to achieve results
• Completing administrative tasks such as quotes, uplifts, emails
• End-to-end job management
• Working as part of a team to drive customer excellence

Here's what we would like from you:

• Driven and passionate with a great attitude to deliver customer excellence
• Helpdesk experience in facilities management
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Ability to work as part of a team and manage workload effectively
• Administrative experience, including knowledge of Microsoft Office
• Previous contact centre/helpdesk experience

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Industrial Machinery Manufacturing

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