Customer Service Representative

William Hill; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company in the gambling industry as a Customer Service Representative in Glasgow. You will engage with customers, process bets, and provide excellent service. Enjoy flexible hours, competitive benefits, and opportunities for career development. If you are a people person with a passion for customer service, this role is perfect for you.

Benefits

Annual pay reviews and performance bonuses

28 days holiday (pro rata), plus a paid day off for your birthday

Subsidised travel

Matching pension contributions up to 4%

Sharesave scheme

Discounts on shopping, entertainment, and holidays

Training and career development opportunities

Cycle to Work scheme

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers and providing excellent service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Join to apply for the Customer Service Representative role at William Hill.

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities in which we live and work.

If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we believe investing in you helps us all succeed.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Promoting safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What’s in it for you?

We offer competitive benefits, including:

• Flexible full and part-time hours
• Annual pay reviews and performance bonuses
• 28 days holiday (pro rata), plus a paid day off for your birthday
• Subsidised travel (London-based roles)
• Matching pension contributions up to 4%
• Sharesave scheme
• Discounts on shopping, entertainment, and holidays
• Training and career development opportunities
• Cycle to Work scheme

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What happens next?

After applying, our Talent Acquisition team reviews your application. Successful candidates will be invited to complete an online assessment via HireVue and then an interview.

Who are we?

We’re William Hill, part of evoke, with over 1,300 shops across the UK since 1966. Our culture is built on trust and belonging, empowering our teams to succeed together.

More About Evoke

Evoke, the new name for 888 Holdings, embraces change and progress, aiming to deliver world-class betting and gaming experiences. We offer flexibility, trust, and investment in your development to help you build a rewarding career.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Gambling Facilities and Casinos