2 x Customer Service Executives in Guildford

Office Angels; Guildford; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid role

Free parking in Guildford

Full-time hours 9:00-17:30

Job summary

Office Angels in Guildford is helping a fast-growing organisation recruit two Customer Service Advisors. You will handle inbound customer contacts with empathy, identify needs, and provide accurate information using the appropriate tools, while maintaining detailed records.

This full-time, hybrid role offers a friendly, supportive environment, free parking in Guildford, and the chance to be a Brand Ambassador for the company. Salary is £27,999.16 per annum, with typical 9:00–17:30 hours.

Qualifications

• Excellent written communication skills with a keen attention to detail.
• Customer-focused mindset, always striving to go above and beyond.
• Prior experience in a customer service environment is preferred.
• Affinity with technical product support is a plus.

Responsibilities

• Handle incoming customer contacts with empathy, patience and accuracy.
• Identify needs to ensure customer satisfaction.
• Provide accurate information using relevant tools.
• Maintain detailed records of customer interactions and process accounts.
• Represent the organisation as a Brand Ambassador and uphold service values.

Skills

Written communication

Customer focus

Customer service experience

Technical support affinity

Job description

Are you a Customer Service Champion with excellent communication skills?

Are you passionate about delivering exceptional service and solving customer's problems?

Our client, a fast-growing organisation in Guildford, is seeking two Customer Service Advisors to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation.

What's in it for you?

• A great place to work with a fun and supportive environment
• Hybrid role with free parking in Guildford
• Full-time working hours (9am - 5.30pm)
• Opportunity to make a positive impact and be a Brand Ambassador for the organisation
• A rewarding salary of £27,999.16 per annum

Responsibilities:

• Manage incoming contacts from customers, demonstrating empathy, patience, and accuracy
• Identify and assess customers' needs to ensure satisfaction
• Provide accurate and complete information using the appropriate tools
• Maintain detailed records of customer interactions and process customer accounts
• Be a Brand Ambassador for the organisation, representing their values and commitment to excellent service

Required Skills and Experience:

• Excellent written communication skills with a keen attention to detail
• Customer-focused mindset, always striving to go above and beyond
• Prior experience in a customer service environment is preferred
• Affinity with technical product support is a plus

Join our client's Customer Service team and enjoy a rewarding role, where you can showcase your customer service skills and make a difference.

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