Customer Service Representative

Adecco; England; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading company in the manufacturing and production industry is seeking a Customer Service Representative. You will play a vital role in delivering excellent customer service while managing inquiries, sales orders, and ensuring compliance with company standards. Join a supportive team in a hybrid working environment and make a meaningful impact on patients' lives.

Benefits

25 days holiday

Life Assurance

Pension

Private medical after 6 months

Counselling

Travel Insurance

Eye Test

Qualifications

• Previous customer service experience is essential; experience in medical devices is a bonus.
• Excellent written and verbal communication skills in English.
• A 'can-do' attitude with a flexible approach to work.

Responsibilities

• Deliver outstanding customer service to both internal and external customers.
• Manage sales orders and process tickets efficiently using Oracle ERP and Sales Force.
• Participate in tender activities, leveraging Excel skills to manage pricing and product data.

Skills

Attention to detail

Relationship building

Proactive approach

Education

GCSEs in English and Maths

NVQ or higher

Tools

MS Office (Excel & Word)

Oracle

Sales Force

Job description

Job Advertisement: Customer Service Representative

Location: White Waltham, Maidenhead
Contract Type: Permanent
Working Pattern: Full Time, Monday-Friday, 9am-5pm, hybrid (3 days in the office, 2 days from home)
Driving Required: Yes

Salary: 32K

Benefits: 25 days holiday, Life Assurance, Pension, Private medical after 6 months, Counselling, Travel Insurance, Eye Test

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want YOU to join our client's dynamic team as a Customer Service Representative!

In this exciting role, you'll be the heartbeat of our customer service department, ensuring our clients receive the best experience possible. As a key player, you will interface with both internal teams and external customers, helping to uphold the outstanding reputation of our organisation in the manufacturing and production industry.

Key Responsibilities:

• Deliver outstanding customer service to both internal and external customers, consistently aligning with our mission.
• Manage sales orders and process tickets efficiently using our Oracle ERP system and Sales Force platform.
• Take ownership of customer inquiries, setting realistic expectations and providing timely solutions.
• Acquire product knowledge to handle product queries effectively, collaborating with sales representatives and clinical specialists.
• Oversee loan kit management, coordinating returns and collections with hospitals.
• utilise the Sales Force system for tracking and communication, ensuring seamless interactions with hospitals.
• Participate in tender activities, leveraging your Excel skills to manage pricing and product data.
• Engage in year-end financial and TUV audits, ensuring compliance with audit requests.
• Review and align Standard Operating Procedures (SOP) with quality assurance processes.
• Prepare quotes using Oracle and contribute to regular team meetings to share experiences and address challenges.
• Assist with various office tasks as needed, such as ordering stationery and organising team lunches.

What We're Looking For:

• A proactive, flexible approach to diverse tasks.
• High personal standards and attention to detail in all work produced.
• A desire to improve existing processes and help colleagues during peak periods.
• Strong relationship-building skills with various teams, including Sales, Marketing, QA, Distribution, and Finance.
• Ability to thrive under pressure and manage same-day requests efficiently.

Qualifications:

• GCSEs in English and Maths; NVQ or higher is a plus.
• Previous customer service experience is essential; experience in the medical devices industry is a bonus.
• Excellent written and verbal communication skills in English.
• Proficient in MS Office (Excel & Word); experience with Oracle and Sales Force is advantageous.
• A "can-do" attitude with a flexible approach to work.

What's in It for You?

• Join a supportive and enthusiastic team dedicated to making a difference in patients' lives.
• Enjoy a hybrid working model-2 days from home and 3 days in the office.
• Be part of an organisation that values your input and encourages professional growth.

If you are ready to make a meaningful impact and join a team that values excellence and innovation, we'd love to hear from you! Apply today to embark on a rewarding career as a Customer Service Representative!

Note: We are an equal-opportunity employer and welcome applications from all qualified individuals.

Take your first step towards an exciting new career with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.