Customer Service Representative

Pontoon Solutions; Cumbernauld; On-site; Full time

Job summary

A well-established consultancy is seeking Customer Service Associates for a full-time role in Cumbernauld. The position involves responding to customer queries through various channels and requires previous experience in customer service, alongside excellent communication and organizational skills. A structured training and supportive team environment is offered.

Benefits

Structured training and ongoing support

Friendly, professional team environment

Fixed working pattern

Qualifications

• Previous experience in a contact centre or customer service environment.
• Confident using multiple systems while communicating with customers.
• Reliable and punctual in a team setting.

Responsibilities

• Responding to customer inquiries by phone, email, and live chat.
• Logging interactions accurately and maintaining up-to-date customer records.
• Meeting service expectations around quality and response times.

Skills

Strong communication

Active listening

Organizational skills

Job description

2 days ago Be among the first 25 applicants

Customer Service Associate – £12.21 per hour

Location: Cumbernauld

Contract: 3 months, full time

We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms.

Key responsibilities:

• Responding to customer enquiries by phone, email and live chat

• Assisting with account updates, order tracking, billing enquiries and general queries

• Handling queries professionally and calmly, even in challenging situations

• Logging interactions accurately and maintaining up to date customer records

• Following structured processes and escalating issues when needed

• Meeting service expectations around quality, accuracy and response times

• Contributing to a positive and respectful team culture

What we’re looking for:

• Previous experience in a contact centre or customer service environment

• Strong communication and active listening skills

• Confident using multiple systems and updating records while speaking with customers

• Reliable and punctual with a consistent approach to work

• Able to work independently and collaboratively in a team setting

What’s on offer:

• Structured training and ongoing support

• Fixed working pattern

• Friendly, professional team environment

• No sales or outbound calling

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Pontoon Solutions by 2x

Get notified about new Customer Service Representative jobs in Cumbernauld, Scotland, United Kingdom.

Cumbernauld, Scotland, United Kingdom 1 week ago

Customer Services Advisor - East Kilbride (443R)

East Kilbride, Scotland, United Kingdom 1 week ago

Motherwell, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Stirling, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 day ago

Stirling, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 3 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Supply Chain Customer Service Representative

Cumbernauld, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 1 week ago

Motherwell, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 day ago

Stirling, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 2 days ago

Stirling, Scotland, United Kingdom 1 week ago

Livingston, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 day ago

Customer Service Representative Part Time

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 1 month ago

Customer Service Advisor - Fixed Term Contract

Glasgow, Scotland, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.