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Customer Service Representative

Tesco Bank

Glasgow

On-site

GBP 23,000 - 25,000

Full time

4 days ago

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Job summary

Tesco Bank is seeking a Customer Service Representative to join their team in Glasgow. The successful candidate will engage with customers through calls, assisting with various banking needs while ensuring exceptional service. The role offers comprehensive training and the potential for hybrid working arrangements after reaching competency.

Benefits

Employee discounts

Virtual GP Service

Holiday allowance of 7.2 weeks

Enhanced maternity and paternity leave

Robust savings plan with matching contributions

Life assurance coverage

Qualifications

Previous experience in Customer Service preferred.
Proficiency in written and verbal communication required.
Ability to multitask and manage high call volumes essential.

Responsibilities

Handle inbound and outbound customer calls.
Assist customers with account openings, fund transfers, and digital banking.
Document customer interactions and provide personalized solutions.

Skills

Customer Service

Communication

Listening Skills

Technology Proficiency

Tools

Microsoft Office

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General information

Job Title: Customer Service Representative

Ref #: 9334

Location: Glasgow

Department: BAR - CS - Care SavLoansPCA New Hire

Business Area: CS - Banking Customer Service (Banking Customer Contact - BW1)

Working time: Full-Time

Date Published: 09-06-2025

Serving our customers, communities, and planet a little better every day.

Salary: £23,600 to £25,000 depending on experience

Working Hours: Full time, 36 hours per week

Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries and complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success.

You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached competency in role, you can request to transition to a primarily remote working arrangement through our ‘Moments that Matter’ working model. This will allow you to work from home for most of the time, while joining colleagues in our offices for significant occasions, such as team meetings, development discussions, and social events.

You Will Be Responsible For

Using your excellent listening and relationship-building skills to provide an outstanding customer service
Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
You’ll take full ownership of the customers you assist, guiding them from initial call all the way though to resolution
Using your own judgement to effectively handle and resolve customer queries, and where needed access relevant tools for support
Listening to customers personal circumstances to understand their requirements and provide personalised solutions
Accurately documenting customer interactions, issues, and resolutions within our systems
Educating customers on the full range of products and services we offer when additional information is requested by the customer - don’t worry, full training will be provided to ensure you are a Tesco Bank product expert

You Will Need

A passion for delivering an excellent customer experience and finding the best outcome for our customers
Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
Proficiency in technology, including Microsoft Office, is essential. You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities

What’s in it for you:

Unlock exclusive savings with our Colleague Clubcard. Enjoy a 10% discount that boosts to 15% every payday for a limited period, perfect for your shopping needs at Tesco, both in-store and online.
Prioritise your wellbeing with our comprehensive benefits package, including access to a Virtual GP Service with free, 24/7 doctor appointments every day of the year.
Recharge with a generous holiday allowance of 7.2 weeks, including Bank Holidays. Our optional purchase scheme lets youacquireadditionaldays if desired.
We support your family life with enhanced maternity leave and a generous 8-week paid paternity leave (available after one year’s service by the qualifying week) and a shared parental leave policy (subject to eligibility), designed to help you balance work and family.
Save on your everyday expenses with exclusive offers and discounts from well-known brands.
Plan for retirement with our robust savings plan. Our pension scheme offers a 1:1 match on contributions, up to 7.5%.
As part of our pension scheme,you’llreceive life assurance coverage worth up to five times your salary.

Every applicant must have the right to work in the UK to commence employment with Tesco Bank either by way of nationality, visa or work permit, and as you will be working in a highly regulated environment, all offers of employment for this role are subject to a series of background checks, including a criminal record check and stringent financial checks.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that’s right for you. It’s about looking after each other with the same care that we give to our customers.

We’ve created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Banking

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