Customer Service Representative

Wesco Aircraft EMEA, Ltd.; Crawley; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading global provider of supply chain solutions is seeking a Customer Service Representative in Crawley. The role involves building customer relationships, processing orders, and ensuring high-quality service. The ideal candidate will possess strong communication skills and the ability to work well in a team. This position offers a competitive salary and excellent benefits, including holiday and pension plans.

Benefits

25 days holiday plus 8 bank holidays

Generous Company pension scheme

Health cash plans

Flexible working and family-friendly policies

Green Travel Allowance

Employee discount portal

Qualifications

• Strong verbal and written communication skills.
• Ability to work well in a team environment.
• Excellent organizational and time-management skills.

Responsibilities

• Build and maintain strong customer relationships.
• Process and monitor incoming orders.
• Respond promptly to customer inquiries.

Skills

Communication

Teamwork

Organizational Skills

Problem Solving

Tools

Microsoft Office Suite

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Crawley, Newton Rd, GBR time type Full time posted on Posted 2 Days Ago job requisition id JR103418

Our Incora Story is really taking off – we’d love you to join us for the journey

We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients.

ABOUT THE JOB

As a Customer Service Representative, you will be accountable for facilitating and building strong customer relationships through providing continuous high-quality service and support. You will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions.

THE ROLE

Maintain advanced, up to date working knowledge of Incora customer requirements, distribution methods and timing

Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions

Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)

Prioritise orders based on urgency of product needed, specifications, and shipping and delivery requirements

ABOUT YOU

Proven ability to work well within a team environment to produce positive results

Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service

Maintain excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously

Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

Maintain clear and accurate data entry, documentation, and reporting skills, as required

Ability to be detailed oriented and perform in-depth account research, if required

· Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently (desirable)

All Applicants must adhere to our core Incora Values whilst exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community - We value our world and everyone who shares it.

In return we will offer the things that matter:

• Starting salary between £26,000 to £29,000 dependent on experience
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
• Incora cares about our environmental impact and that's why we reward people who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly, we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you!

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incorarequests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not berecognisedand we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

About Us

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:
-Industry-leading capabilities
-Innovative solutions
-Greater customer value
-Trusted supplier relationships
-Business growth and operational efficiency